Vanessa R. Email & Phone Number

Pune, Maharashtra, In

● Company acquired division but role was same and also included QA

Armonk, New York, Ny, Us

● Led DB2 database-level backup and restore to and from third-party tools development initiative asSubject Matter Expert● Functioned as expert Level 3 support for installation, configuration, and functionality on the IIASside for use of third-party tools● Managed and advised student interns during an internship for 4 semesters● Orchestrated efficient large-scale software deployments, tested features, and corrected code

Armonk, New York, Ny, Us

● Hands-on team lead for backup and restore component for IBM Integrated Analytics System withthe DB2 Docker engine● Collaborated on all stages of database-level backup and restore development lifecycle, fromrequirement gathering to production releases● Carefully documented technical workflows and knowledge in a private wiki for the education ofnewly hired employees and wrote technical documentation for clients to use the Database Backupand Restore component of IIAS for various flavors

Armonk, New York, Ny, Us

● Installed software, modified, and repaired hardware, and resolved technical issues● Modified existing software to correct errors, adapt to new hardware, and improve performanceusing Bash and Python scripting● Monitored Linux device performance by analyzing systems, servers, and applications; maintainedservers in a lab

Cambridge, Massachusetts, Us

· Provided product management support, developed, and executed product strategies, and established communication pipelines across various departments.· Prepped desktops and laptops, including installing software, running updates, and wiping screens and hard drives according to appropriate guidelines.· Utilized strong project and task management skills to track tracking inventory of computers in various locations, maintain spreadsheets and communicate with the team in an information systems environment.· Monitored and maintained product health and efficiency and assisted with planning and objectives of new capabilities, features, and functionalities.

· Oversaw day-day office functions, including providing supervision and oversight to administrative personnel, developing efficient processes and procedures, managing files and documents, and managing client correspondence.

Boston, Massachusetts, Us

· Identified and analyzed user needs and utilized insights to offer product solutions and education on self-service tools, including providing technical customer support to users through email and chat.· Responded to escalated cases, identifying opportunities for continued feature work, gauging product efficiency and value, and communicating performance insights and data to senior leadership.