 Key member of the Salesforce.com management team with responsibility for the California, National and Federal line of business supporting Sales and Marketing users who sell and renew the majority of total membership. Focus on delivering technology projects that drive business process improvement. Recognized for program management, solution design and bias for action. Lead manager responsible for overall governance, project deliverables, training and testing for Kaiser’s largest Salesforce.com project rollout onboarding over 400 users to Opportunity and Pipeline Management.  Led Human Centered Design session to develop priorities for Enrollment Scheduling including business process changes, training and system improvements. Support the Salesforce.com governance and roadmap planning activities including executive sponsor engagement, prioritization and communication plan for managing our highly complex Salesforce.com installation supporting over 2,000 users.

 Program Manager who was responsible for driving the design and execution of critical sales process and innovative lead nurturing projects that support Amazon’s third party Sales team. Critical member of the Sales Operations team and responsible for providing technical strategy and direction to ensure the Salesforce.com and Marketo applications align with and meets business requirements. Worked with management to identify new and creative opportunities to leverage Salesforce.com and Marketo to drive business process improvement. Participated in cross-functional teams that address strategic business issues involving CRM and Sales Operations. Managing 3 person team stateside and project leader with cross-continental team. Promoted within 3 months to management. Worked with various functions and end users to identify, document, and communicate standard business processes as they relate to sales process and email marketing. Provided best practices and recommendations for integration and application development, deployment, and iterative refinement. Proactively identified and implemented operational improvements, enhancements, and system integrations that meet business requirements and drive business process optimization

 Results- driven Consultant promoted in less than a year from Consultant to the Senior Consultant level. Recognized for leadership, achievement and consistently going above and beyond. Skilled in a variety of initiatives including Sales, Marketing, Customer Service, Business Intelligence and Data Migration and Integration. Project Manager for team that won internal challenge to create a project management and timekeeping application on the Salesforce.com platform. Company selected the team’s solution to manage people, projects and forecasting. Recognized for exceptional presentation and innovative solution design.  Project Manager and Consultant leading a team to implement an Automated License Key Generation project for Coverity, Inc. Process-engineered solution to reduce manual workload by FTE. Used Salesforce.com platform to automate steps from License Creation to Customer Notification. Created visibility into license install base across customers. Developed long-term relationship with client for multiple projects. Created solution to manage franchise and licensing management for Seattle’s Best Coffee the key high-growth division of Starbucks. Focus on key metrics and visibility into pipeline and lead management. Solution is key part of helping manage high growth targets to bring this secondary brand into the limelight. Produced adopted solution through leadership and process changes. Focused on automation of business process, metric reporting, user adoption and foundation for integrating marketing and contracting initiatives onto the platform.

 Project managed software development projects for this Fortune 18 pharmaceutical distributor. Client relationship management, including periodic business reviews, budget management, and proposal preparation. Lead Technology Consultant on Six Sigma Project to Revamp Competitive Pricing Data Capture. Designed and developed a solution in Salesforce.com to manage customer pricing requests; working in conjunction with McKesson’s Six Sigma and Pricing Departments, created the Price Issue Logging System (PILS) using Salesforce.com platform. PILS included workflow features which allow salespeople to record issues and pricing managers to resolve the issue within an agreed-upon timeframe; and summary reporting (developed in Salesforce.com’s reporting tool) to track number of issues, type of resolution, speed of resolution, and other analytics. New data capture system resulted in a single solution that was available to all sales staff and increased competitive pricing issue tracking by 25% and annualized profit of over $4 million.  Agile development project manager for continual improvements and phased releases of a large Salesforce.com implementation, customized to multiple roles. Provided business analysis, guidance, documentation, testing and deployment of new features and upgrades. Worked with client to analyze feasibility and cost benefit analysis for each release.