• Deliver technical assistance for Epicor's ERP Kinetic system, helping manufacturing clients resolve inquiries and optimize system performance.• Support ITAR-compliant customers and standard manufacturing clients by resolving inquiries and addressing technical issues specific to their needs.• Deliver training and guidance on system functionalities and best practices, empowering clients to effectively utilize the software.• Analyze customer requirements and workflows to recommend tailored solutions that align with business objectives and enhance operational efficiency.• Contribute to the development of internal documentation and knowledge base articles, promoting effective knowledge sharing across the organization.

• Led customer integrations of payment terminals in the multi-lane retail industry, ensuring successful deployments and optimal performance of payment solutions.• Collaborated with R&D to collect data, document bugs, and troubleshoot product issues affecting payment terminal functionality, utilizing JIRA for effective issue tracking.• Acted as a liaison between technical teams and business stakeholders, translating complex technical concepts into understandable language for non-technical clients.• Delivered comprehensive training sessions on payment terminal operation and integration to customers and partners, improving proficiency and satisfaction with the solutions provided.• Contributed to the development of knowledge base articles, enhancing the support resources available to customers and internal teams.

• Served as a primary liaison for partner agents and merchants, providing expert guidance on product integrations, including payment gateways, to enhance operational efficiency.• Troubleshooted integration challenges, ensuring seamless collaboration between partners and internal teams.• Built and maintained positive relationships with partners through proactive communication and support, driving engagement and satisfaction with Fiserv’s offerings.• Coordinated efforts across multiple departments, including sales and risk management, to resolve complex issues and streamline onboarding processes for partners.• Developed training materials and resources to empower partners with the knowledge needed to maximize the value of Fiserv’s payment solutions and services.