With over ten years of experience in customer support, supplier success, and office administration, I have developed a range of skills and competencies that enable me to provide excellent service and solutions to customers, clients, and stakeholders. I am bilingual in Portuguese and English.Most recently, I worked as a Supplier Success Professional at Avetta, a leading provider of supply chain risk management solutions, where I obtained the Avetta Billing and Client certifications. I was the first point of contact for all Avetta customers, helping them navigate the Avetta Cloud Application, auditing regulatory documents, resolving complex issues, and explaining subscription terms. I also recorded details of interactions in Service Cloud Sales Force and collaborated with other teams to ensure customer satisfaction and retention. I am passionate about delivering high-quality service and support to customers, clients, and colleagues, and I always strive to exceed expectations and achieve goals. I am dedicated, focused, and motivated, and I can prioritize and complete multiple tasks and follow through to ensure results. I am also detail oriented, analytical, and creative, and I can adapt to changing situations and environments. I am looking for a position that will allow me to leverage my skills and experience, and contribute to the success and growth of an organization.