Vanessa Santos Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

* Diligently managing time to ensure efficient completion of tasks* Building sustainable relationships with customers by providing a warm and friendly interaction* Identifying and assessing customer needs to ensure their expectations are not only met but exceeded* Providing basic troubleshooting assistance for service and equipment issues* Resolving customer concerns by offering appropriate solutions and alternatives within designated time limits* Providing accurate and complete information using the appropriate methods and tools* Scheduling a high volume of appointments through phone calls, emails, and other internal communication channels in response to customer inquiries Scheduling follow-up appointments and processing part requests* Routing calls to the appropriate resources when necessary* Going the extra mile to engage and delight customers

Calgary, Alberta, Canada

- Avetta Billing certified- Avetta Client certified- Assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.- Help end-users navigate the Avetta Cloud Application- Accurately audit details on regulatory documents- Provide professional support to all customers - Ability to resolve complex issues with focus on customer experience - Interact directly with customers through telephone, email and chat - Prioritize and resolve customer needs - Support and explain customer billing and subscription terms- Record details of interactions in Service Cloud Sales Force (SFDC)- Provide necessary outbound follow-up- Protects clients confidentiality efficiently and effectively making sure that no sensitive information is disclosed

Calgary, Canada Area

- Protects clients confidentiality efficiently and effectively making sure that no sensitive information is disclosed;- Answers a multi-lined phone system and responds accurately to inquiries from insured members and providers accordingly;- Answers e-mails directly from insured members, providers and internal staff from other offices; - Answers web-based requests from insured members via a client workflow process; - Investigates complex requests (either via phone or e-mail) to ensure answer provided is accurate; - Addresses and resolves sensitive situations efficiently and effectively; - Requests assistance from claims administrators or more senior staff as required; - Assists in training new staff members as required;- Ensures that adequate follow up is done and that all requests are completed in a timely manner.

Brazil

Part of a team responsible for ensuring the most appropriate goods and services on the basis of price, quality, delivery times and services support. Develop the best buying strategies for the organization with a view to maintaining consistent quality and managing costs.

Brazil

- Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries;- Planning national and international travel;- Support in meetings in which it was needed the help of translation- Support to all departments

Brazil

- Responsible for inventory control, freight forwarding, customer contacts, logistics, freight quote, monitoring of goods to the destination. - Managed accounts receivable, debt renegotiation and reconciliation and reconciliation of payments;- Link between Ceara and Rio Grande do Norte factories in order to assure the fastest logistic to meet the clients needs;- Link between local and export divisions in order to assure the inventory was enough to attend both divisions.

Brazil

- Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries;- Planning national and international travel;- Contact with the Federal Police for the legalization of foreign executives in the country and with Consulates and Embassies for visas;- Support in meetings in which it was needed the help of translation since most managers didn't speak Portuguese;- Quote, control and filing of purchases;- In charge of control (inclusion and exclusion) of employees to/from medical plan/ public transportation system;- In charge of all the HR control in the regional offices;- Advice and implementation of the regular routines of an executive assistant;

Marketing Major, Business, Management, Marketing, And Related Support Services

Bachelor’S Degree, Business Administration And Management, General