Led the comprehensive transformation and adoption strategy for Workday and UKG, leveraging cloud-based enterprise solutions, to drive organizational change and enhance user adoptionDeveloped meticulous project plans, change management strategies, and training strategies, ensuring alignment with organizational objectives.Developed meticulous project plans, change management strategies, and training strategies, ensuring alignment with organizational objectives.Led a Change Network to… Show more Led the comprehensive transformation and adoption strategy for Workday and UKG, leveraging cloud-based enterprise solutions, to drive organizational change and enhance user adoptionDeveloped meticulous project plans, change management strategies, and training strategies, ensuring alignment with organizational objectives.Developed meticulous project plans, change management strategies, and training strategies, ensuring alignment with organizational objectives.Led a Change Network to amplify the impact of change initiatives and foster a culture of continuous improvementLed cross-functional teams for Go-live Readiness planning, orchestrating seamless collaboration between department, functional and project stream leads to ensure preparedness for system implementations.Supported the development of a robust Communication approach and tactics plan, offering strategic guidance for tactics planning and overseeing a compelling digital branding campaign Show less

Epic Clinical Transformation:Successfully led Appointment Conversion for Inpatient and Outpatient areas, that resulted in over 20,000 appointments from paper and the legacy system Supported the clinical High Impact Work, Workflow Dress Rehearsal for key program areas to support go-live readiness Researched and developed a validation criteria framework for senior leaderships’ prioritization of clinical areas device needs to support Epic ImplementationStrategy and… Show more Epic Clinical Transformation:Successfully led Appointment Conversion for Inpatient and Outpatient areas, that resulted in over 20,000 appointments from paper and the legacy system Supported the clinical High Impact Work, Workflow Dress Rehearsal for key program areas to support go-live readiness Researched and developed a validation criteria framework for senior leaderships’ prioritization of clinical areas device needs to support Epic ImplementationStrategy and Transformation:Successfully led the Clinical Services Planning Refresh with the development of strategic tools in collaboration with key stakeholders, which resulted in 150+ comprehensive, data driven program initiatives for prioritizationDeveloped an effective prioritization framework for senior leadership to prioritize clinical programs initiatives for a three-year implementationLed the prioritization of healthcare facility projects, focusing on optimizing space utilization, client/patient flow, and operational efficiency. Show less

Collaborated with key stakeholders to improve, develop tools, processes and a support system that encourages client adoptionWork cross-functionally with key partners, vendors, technical teams, community agency leads and key sponsors at various levels of management by facilitating project governance bodies, while advocating on behalf of clients’ needsEngineer, develop, and implement a robust operational support plan in collaboration with vendor, technical, educational development and… Show more Collaborated with key stakeholders to improve, develop tools, processes and a support system that encourages client adoptionWork cross-functionally with key partners, vendors, technical teams, community agency leads and key sponsors at various levels of management by facilitating project governance bodies, while advocating on behalf of clients’ needsEngineer, develop, and implement a robust operational support plan in collaboration with vendor, technical, educational development and privacy teams to establish account management and user support modelCoordinated complex digital integration initiatives throughout the planning, implementation and close-out phase, by proactively managing changes in project scope, risk and issue management, including assessing risks, and devising mitigation and contingency plans Established a defined process and tools for on-boarding sites, including tracking, checklist and communications and deployment plans in collaboration with key stakeholders and subject-matter experts (SME) Show less

Orchestrated, developed, and implemented Standard Operating Procedures and operational policies which included identifying opportunities for improvement with vendor and business processesLed Privacy and Security process improvement initiatives by implementing tools and standardized processes to mitigate organizational risk, while working closely with internal Privacy and Security teams to provide oversight and best practice guidelinesInitiated a strategic planning approach for key… Show more Orchestrated, developed, and implemented Standard Operating Procedures and operational policies which included identifying opportunities for improvement with vendor and business processesLed Privacy and Security process improvement initiatives by implementing tools and standardized processes to mitigate organizational risk, while working closely with internal Privacy and Security teams to provide oversight and best practice guidelinesInitiated a strategic planning approach for key operational projects by proactively identifying and minimizing operational risks and proposing risk mitigation solutions to strengthen best practices Show less

Led digital IT projects, including the planning, execution, ensuring they are delivered on time and within scopeSuccessful in executing three large-scale enterprise-wide clinical IT projects on-time and under budget that supported organization wide downtime readiness, reduced impact to patient experience, and users being supported during an unplanned extended IT outage through the utilization of volunteer, co-op students, and under-utilized staff resources

Guided digital health operational teams with best practice for clinical engagement for IT operational activities impacting the organization

Perform various reception responsibilities and facilitate the efficient flow of patients through various stages of their visit.Initiated and implemented a Kaizen Blitz in a clinic setting to improve workflowParticipation in Clinical Process Optimization Redesign model Value Stream Analysis EventsInitiating solutions to problems arising in the clinic setting resulting in valued added to both patients and clinic staffLeadership role in Kaizen Blitz through several clinics… Show more Perform various reception responsibilities and facilitate the efficient flow of patients through various stages of their visit.Initiated and implemented a Kaizen Blitz in a clinic setting to improve workflowParticipation in Clinical Process Optimization Redesign model Value Stream Analysis EventsInitiating solutions to problems arising in the clinic setting resulting in valued added to both patients and clinic staffLeadership role in Kaizen Blitz through several clinics in Ambulatory Care utilizing 6S methodologyAssign ill patients to appropriate waiting area and assist in emergency situations as required.Coordinate the scheduling of patient appointments, including expediting and booking all new and follow-up appointments, ensuring appropriate confirmations and changes in the scheduling system with the patientsMaintain clinic bookings in PHS including blocking off schedules and rebooking patient appointments according to known physician absences and clinic closuresSchedule and activates patient visits, complete billing and order patients chartsMaintains a stable, organized and efficient working environmentPerforms cross-functional and other duties, consistent with the job classification, as required. Show less

Perform job control operations on system mainframe, including payrolls for all cost centers within the Toronto Transit Commission.• Compile, sort and verify the accuracy of data before it is entered.• Data entry for the personal payroll system, Pay adjustment details, daily attendance details for employees, labor transfer details and input of payroll hours on system mainframe.• Assist in solving payroll errors after executing jobs on systems mainframe.• Independently… Show more Perform job control operations on system mainframe, including payrolls for all cost centers within the Toronto Transit Commission.• Compile, sort and verify the accuracy of data before it is entered.• Data entry for the personal payroll system, Pay adjustment details, daily attendance details for employees, labor transfer details and input of payroll hours on system mainframe.• Assist in solving payroll errors after executing jobs on systems mainframe.• Independently resolved payroll report errors with minimum supervision. Show less

Perform job control operations on system mainframe, including payrolls for all cost centers within the Toronto Transit Commission.Compile, sort and verify the accuracy of data before it is entered.Data entry for the personal payroll system, Pay adjustment details, daily attendance details for employees, labor transfer details and input of payroll hours on system mainframe.Assist in solving payroll errors after executing jobs on systems mainframe.Independently resolved… Show more Perform job control operations on system mainframe, including payrolls for all cost centers within the Toronto Transit Commission.Compile, sort and verify the accuracy of data before it is entered.Data entry for the personal payroll system, Pay adjustment details, daily attendance details for employees, labor transfer details and input of payroll hours on system mainframe.Assist in solving payroll errors after executing jobs on systems mainframe.Independently resolved payroll report errors with minimum supervision. Show less

General office management including, monthly financial reports for CEO, accounts payables & receivables, disbursed payments, petty cash management and junior level staff hire.Prepared bids for contract both local and international Administered payroll using Quick Books accounting application.Supported feasibility studies for potential project investment.Procurement for new contractsManaged a small pilot project retail stone depotExecuted office events which included… Show more General office management including, monthly financial reports for CEO, accounts payables & receivables, disbursed payments, petty cash management and junior level staff hire.Prepared bids for contract both local and international Administered payroll using Quick Books accounting application.Supported feasibility studies for potential project investment.Procurement for new contractsManaged a small pilot project retail stone depotExecuted office events which included planning; organizing accommodation; and scheduling meetings with senior business clients and consultants for the CEOPrepared internal policy document including business and project planAssisted in the negotiation of short-term and long-tern project loans Show less