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English and Italian lessons to groups and individual students. I worked in Ducati, CRIF, Istituto Cavazza per non vedenti, Marchesini, Datalogic, Marposs and other companies in Bologna.

Providing high standard customer service for luxury brand.Providing information to clients, explaining procedures, answering questions and problem solving in Italian and English.

Booking ManagementSales DepartmentCustomer CareCollection and Delivery of cars

Responsible for floor staff ( 8 memebers of the staff).Managing the reservations.Greeting and escorting clients to their table.Mediating between floor staff and kitchen staff.Advising on menu and beverage choices.

The company provides language training in some of the biggest companies in Bologna: Ducati, Crif, Ima group, Emerson Gas...Individual and group lessons. Testing and assessment before and after the course.All levels from beginners to advanced students.Students from all Departments of the company ( Administration, workshop, Technical Office, Management and Top Management...).Interviews in English on behalf of the company.

Booking ManagementCustomer ServiceSales : cars, tours, apartmentsMoney exchange

Check- in and Check-outBooking managmentStaff trainingDay and night shifts

Meeting guests at th airport and organizing transportation to hotels.Responsible for over 20 hotels on the Island and 200 customer per week.Selling car hire and excursions.Mediating between customers and hotels in Italian , English and Greek.Handling client issues.