Vanessa Williams Email & Phone Number

Charlotte, North Carolina, Us

Program ManagementOversee the efficient operation of PRN’s Warmline, ensuring alignment with organizational goals and delivering compassionate support to callers experiencing emotional distress, crisis situations, or seeking connections to resources.Staff LeadershipCoordinate weekly scheduling, manage time and attendance, and provide leadership for the Warmline team. Develop professional growth pathways and training programs in collaboration with PRN’s Organization Development and Learning team to foster staff development and engagement.Service Monitoring & Quality AssuranceAnalyze data, trends, and metrics to evaluate program capacity and service quality. Partner with PRN’s Quality Management team to collect insights and generate actionable reports that drive continuous improvement.Resource ManagementOversee the Warmline budget, optimizing resource allocation to ensure peak performance while adhering to program objectives and funding guidelines.Collaboration & Community OutreachWork closely with the Regional Director and Shift Supervisors to standardize policies and procedures, enhancing program consistency and effectiveness. Represent PRN’s Warmline on a national level, building community partnerships and increasing awareness of this vital service.

Pasadena, California, Us

Facilitate communication between the Board and management by providing timely notice of meetings and distributing materials, including agendas and meeting minutes.Coordinate with the Board President to schedule general board meetings in adherence to bylaws, ensuring meeting materials are accessiblePrepare and document meeting minutes, capturing key information such as Board actions, motions, elections, and committee reports.Perform general HR duties for staff.

Tempe, Arizona, Us

Responsible for creating and implementing training for new and current staff, effectively distributing information to the team, and developing updated procedures, as necessary. Provides direction for the team in regard to company policies and procedures, and techniques in an environment that encourages healthy dialogue with a recovery focus and increases caller satisfaction. Assures teams ability to process work and increase quality standards by regularly monitoring calls, setting goals, and providing performance planning as necessary. Provides coaching and direction to the team in the areas of monitoring, call deescalation,discipline, reporting, documentation and client contact. Effectively delegates and distributes work to the team.

Help set up bedding and organized sleeping arrangements for homeless persons. Set up meals. Passed out toiletries for showers. Responsible for cleaning facility upon exiting. Passed out lunch sacks for the day.

Assigned tasks to employees. Handled cash functions. Communicated store needs to vendors. Set up displays to ensure maximum sales.Assisted in 1-Hour Photo department. Assisted in Pharmacy. Scheduled employees. Supervised employees. Prepared sales reports. Hired and train employees.Performed various HR duties.

Us

Responsible for maintaining and managing shoe department of KMart. Interviewed, hire and trained, retained and fired employees. Performed payroll duties. Scheduled employees. Communicated needs to KMart management. Set displays for maximum sales.

Doctor Of Philosophy - Phd, Industrial And Organizational Psychology

Certified Diversity Professional, Diversity, Equity, And Inclusion

Master Of Science - Ms, Leadership

Bachelor Of Applied Science (Basc), Public Administration

Associate In Applied Science (Aas), Non-Profit/Public/Organizational Management

Certificate Of Completion, Organizational Leadership

Education