Vanessa Salmerón🤝 Email & Phone Number

Puerto Vallarta, Jal., Mx

Punta Mita

Providing exceptional customer service to hotel guests, ensuring their needs are met and exceeded.

Punta Mita, Nayarit

-Bilingual assistance in a 4-star hotel with 324 rooms, providing a personal, friendly and high standard of service to national and international clients.-Cash handling and procedures (cash and credit card charges, currency exchange, cash fund, invoicing, etc.)-Manage room inventory, rates, packages, promotions and other general knowledge in order to respond to guest requests and complaints in a timely manner and to have information to collaborate with other departments. -Use Hilton platforms such as OnQ, Kipsu, Lobby, etc.Achievements:- To be part of the team that has achieved 4 Forbes Stars for excellence in service and facilities.- Assisted in evacuating more than 300 people when Hurricane Roslyn Category 3 hit the hotel, maintaining maximum safety and taking care of guests at all times.- Maintained top monthly rankings in sales, enrolments and guest reviews.

-Service excellence in the supply of textile solutions to the contract, nautical, automotive and general upholstery markets.-Preparation of inventory reports, stock checks and replenishment of products from Colombia and Costa Rica to Mexico.-Order tracking, personalised advice and verification of product delivery.-Satisfaction of users' needs (budgets, samples, orders, deliveries, invoicing, credit notes, returns, cash receipts and payment supplements). -Registering products, customers and prices in ERP (Management ProBusiness) and controlling petty cash.

-Responsible for the MetLife, Monex, BBVA and HSBC accounts, being their supplier of stationery, products and logistics distribution services.-Recording and tracking of massive orders and their delivery nationwide.-Managing and administering a virtual shop to display the correct prices, product images, descriptions, activating, locking, linking to authorizers and more.and more. https://bsd.officedepot.com.mx-Collaborate with purchasing, receiving, warehouse, distribution, legal and finance departments.-Resolving complaints, doubts, outstanding invoices, controlling back orders and supporting vendors.Achivements: -Support the physical move of Metlife's corporate as well as the change of logo in the image of all their official documents in the country.- Increased my portfolio of accounts to 50% in 6 months. -Reduced complaints and lead times.

- Identify service opportunities and provide better solutions to customer complaints or queries.-Deliver a first class customer experience and quality of service (KPI measured daily with CSAT).-Provide reports on telephone equipment and/or tariff plans.Achievements: - Supported the implementation of AT&T (the largest telecommunications company in the United States) upon its arrival in Mexico, which among all telecommunications companies would focus on the best quality of service for its customers.

-Advising and guiding Bancomer's customers, offering clear and effective solutions.-Ensuring maximum customer satisfaction by following up on complaints or suggestions.-Placement of additional services in order to generate income through cross-selling operations.Achievements:Organising myself to work, sell, study and grow simultaneously. Being at the top of the credit line increase and insurance placement.

B.B.A. Bachelor Of Business Administration

I graduated with a PRONABES scholarship and a grade of 8.0 from UAM-AZC, Bachelor of Business Administration degree. Obtaining.

Fluent English

I have provided high quality services to the American people and from all over the world. I can express myself fluently and spontaneously.