Vanessa Puckett Email & Phone Number

Greater San Diego Area

San Diego, California

San Diego, California

Greater San Diego Area

Greater San Diego Area

*Develop initiatives for renewals and client retention*Evaluate and report program results and take action as needed.*Work with other departments, including accounting, consumer support, distribution and product development to improve client experience.*Manage multiple client situations, needs and inquiries simultaneously.*Analyze customer feedback and develop new techniques to ensure customer retention. *Address all client questions regarding product and services

Greater San Diego Area

Founded in 2008, ZipQuote powered by Underground Elephant is the premier direct-source insurance lead generation company. ZipQuote stands apart from other lead providers by focusing on producing higher quality leads with strong consumer intent, offering exceptional and personalized client support, and providing a streamlined lead management platform.• Provide personalized guidance and industry expertise to existing and future ZipQuote clients• Develop and manage relationships with clients to understand their business needs and goals• Educate clients on effectively utilizing ZipQuote products and resources to increase efficiency • Stimulate thought-leadership through original content creation and consultations• Offer expert advice and support through one-on-one consultation appointments

San Diego, Ca

*Single point of contact for each individual account in order to make customer service my #1 priority. *Deliver affordable solutions for my clients without compromising quality or service.*Enter loads into TMS system, provide competitive quotes for customers, determined the most efficient means of transportation for each shipment, tracked/traced shipments.*Developed positive, professional client relationships built on trust, problem-solving and demonstrated commitment to meeting their needs.*Learn, implement, and train customers on new technologies such as Navisphere and CHRW online.

Cleveland, Oh

*Cultivated relationships with carriers by accommodating their needs, solidifying their dedication to our company and affiliates.*Maintained strong communication with carriers in order to troubleshoot any potential problems.*Sourced qualified carriers from a network of over 35,000 to move shipments daily.*Monitored and dispatched over 100 shipments daily.*Provided logistics services and advised best transportation mode to businesses in need of a transportation liaison.

Cleveland/Akron, Ohio Area

*Enter loads into TMS system, provided competitive quotes for customers, determined the most efficient means of transportation for each shipment, tracked/traced shipments.*Developed positive, professional client relationships built on trust, problem-solving and demonstratedcommitment to meeting their needs.*Performed all Bilingual Spanish to English translations for the Cleveland Branch.*Followed-up with carriers weekly for POD’s and other necessary paperwork to release invoices for customers.*Entered average of 247 loads to the TMS system. Scheduled and Rescheduled average of 460 pickup and delivery appointments monthly.*Grew customer load count through excellent service and exceeding transportation expectation. *Managed time effectively by prioritizing responsibilities in a fast paced environment.

Akron, Oh

*Responsible for promoting University of Akron’s sports program in an effort to augment ticket sales and boost active student participation.*Managed and oversaw Akron Zip’s Sports Club with ultimate goal of increasing overall sales.*Initiated more involvement and promoted sales by incentivizing students and parents/children through a myriad of marketing avenues.*Assisted and implemented women’s basketball marketing plan.

International Business, Minor: Spanish

Activities and Societies: University of Akron Sports Marketing Intern, Study Abroad program, Dean's List

Spanish

Study Abroad Program 2005