Vanessa Santamaria Email & Phone Number

Toronto, Ontario, Canada

Markham, Ontario, Canada

- Responsible for processing and Issuing renewals and new business of habitational, commercial and GameDay policies.- Handle various types of commercial policies including hospitality, commercial buildings, builder's risk, liability, and more- Handle various types of GameDay including short term, special event, martial arts and more- Processing endorsements for university policies - Renewal and new Policies for Gameday policies, short term, special event and Martial Arts-… Show more - Responsible for processing and Issuing renewals and new business of habitational, commercial and GameDay policies.- Handle various types of commercial policies including hospitality, commercial buildings, builder's risk, liability, and more- Handle various types of GameDay including short term, special event, martial arts and more- Processing endorsements for university policies - Renewal and new Policies for Gameday policies, short term, special event and Martial Arts- Manually upload policies to the Lloyd's portal.- Processing policy cancellation processes during mid-term, non-payment, short-rate, or pro-rata cancellations.- Verify lineage code, broker commission, and subscription commission while processing policies before issuance.- Planning work events to increase morale in the office, delegating responsibilities Show less

Markham, Ontario, Canada

• Responsible for ensuring broker service levels were maintained by responding to broker telephone inquiries and directing clients to underwriters as required• Gained proficiency using the several MGA policy management systems to enter client data to create policy documents with a high degree of speed and accuracy• Participated in team meetings offering suggestions on process improvements for operational tasks• Focused on gaining more knowledge of the insurance industry

Markham, Ontario, Canada

• Responsible for ensuring broker service levels were maintained by responding to broker telephone inquiries and directing clients to underwriters as required• Gained proficiency using the several MGA policy management systems to enter client data to create policy documents with a high degree of speed and accuracy• Participated in team meetings offering suggestions on process improvements for operational tasks• Focused on gaining more knowledge of the insurance industry

Oakville, Ontario, Canada

• Progressed through various roles from stocking shelves to managing cash and assisting clients with their purchasing needs• Trained and mentored new employees and was a go to person for new staff• Trusted to rework the floor plan in the store to support seasonal buying, i.e., back to school• Provided excellent customer service, ensuring customers had their questions answered and that my responses upheld the corporate brand standard• Worked well under pressure and in fast paced… Show more • Progressed through various roles from stocking shelves to managing cash and assisting clients with their purchasing needs• Trained and mentored new employees and was a go to person for new staff• Trusted to rework the floor plan in the store to support seasonal buying, i.e., back to school• Provided excellent customer service, ensuring customers had their questions answered and that my responses upheld the corporate brand standard• Worked well under pressure and in fast paced client centric environment Show less

Oakville, Ontario, Canada

• Progressed through various roles from stocking shelves to managing cash and assisting clients with their purchasing needs• Trained and mentored new employees and was a go to person for new staff• Trusted to rework the floor plan in the store to support seasonal buying, i.e., back to school• Provided excellent customer service, ensuring customers had their questions answered and that my responses upheld the corporate brand standard• Worked well under pressure and in fast paced… Show more • Progressed through various roles from stocking shelves to managing cash and assisting clients with their purchasing needs• Trained and mentored new employees and was a go to person for new staff• Trusted to rework the floor plan in the store to support seasonal buying, i.e., back to school• Provided excellent customer service, ensuring customers had their questions answered and that my responses upheld the corporate brand standard• Worked well under pressure and in fast paced client centric environment Show less