Vanessa Aleksiejczyk Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Maintains high level of satisfaction through effective verbal and written communication skills• Assist patient’s and providers with ordering and receiving the correct supplies• Establish a strong understanding insurance guidelines and authorization needs for wound, ostomy, and urological supplies• Provides exceptional customer service to patient’s, doctor office, hospitals and facilities• Keeps up to date with coding, quantity limitations and allowable for contracted payer entities• Ensures that all regulations are adhered to in order for a transaction to be appropriately documented/billed• Reads through medical records to assure patient’s meet guidelines for medical supplies to do be covered• Handles a daily caseload of orders, tickets, chats, and calls• Communicates with patients and referrals throughout the order process to ensure that they understand processing timelines, order delays, and financial responsibility

• Reads computer files or gathers records such as purchase orders, sales tickets, and charge slips, to compile needed data• Data entry • Prepares invoices, listing items or services sold, amounts due, credit terms, and dates of shipment• Posts transactions to accounting records such as work sheet, ledger, or computer files• Issue/mail out monthly customer statements• Sends adjustments and corrects statements• Records and updates all payment details into software• Verifies accuracy of billing data and corrects any errors• Maintains relationships with other departments throughout the company

Pittsburgh, Pennsylvania, United States

• Assists clients, customers, and healthcare providers with understanding their health information • Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs • Utilize multiple programs and applications to answer calls, answer questions, document, schedule callbacks and answer emails• Understand all realms of the company to ensure efficient information is provided• Partner with different departments to ensure customer information is being processed correctly • Load and process new customers and client’s information • Participate in meetings with supervisor and team to brainstorm and identify strengths and opportunities• Aid customers with effective and efficient use of the company websites• Follow and create step by step instructions to walk customers and clients through different processes• Be available and assist other advocates with customers inquiries• Mentor coworkers to succeed in their role• Work on projects outside of assisting customers to improve company processes• Handle departments customer callbacks when more than one interaction is needed

Pittsburgh, Pennsylvania

• Assists clients, customers, and healthcare providers with understanding their health information • Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs • Utilize multiple programs and applications to answer calls, answer questions, document, schedule call backs and answer emails• Understand all realms of the company to ensure efficient information is provided• Partner with different departments to ensure customer information is being processed correctly • Load and process new customers and client’s information • Participate in meetings with supervisor and team to brainstorm and identify strengths and opportunities• Aid customers with effective and efficient use of the company websites• Follow and create step by step instructions to walk customers and clients through different processes

Coraopolis, Pennsylvania

• Maintain client relationships on an assigned caseload• Effectively communicate with clients and other professionals• Assist with processing of various types of calculations, meeting timeliness and accuracy standards• Interpret plan rules to ensure compliance with plan documents• Consult with participants/members on pension plan provisions• Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients• Coordinate collection and maintenance of member/participant data• Load and process data• Work on various pension administration projects (e.g., mass mailings, lost participant searches, etc.)• Maintains benefits member database• Prepares benefit statements and year-end update of benefit records• Identify missing data elements required for a calculation• Customize employee communication material

Cranberry Township, Pa

• Scheduled client appointments• Maintained efficient filing and organization of correspondences and documents• Answered phones and handled all inquiries with the highest degree of professionalism• Promoted sales events using multimedia and web formats to increase overall merchandise sales• Managed cash drawers and petty cash account• Counted end of shift cash receipts to ensured accuracy• Ordered supplies and maintained inventory levels• Managed billing customers and accurate payments • Sorted, filed, and distributed incoming mail• Prepared outgoing mail using USPS, UPS, FedEx, and other carriers

• Received, tracked, and monitored merchandise inventory utilizing a computerized system• Conducted inventory analysis to anticipate and resolve potential problems• Led and provided guidance to Pet Care associates• Ensured high levels of customer satisfaction • Operated cash register, received and processed funds, scanned and packed merchandise• Maintained a professional attitude with sincerity and enthusiasm• Was responsible for the health, care, and safety of the small live pets in the store • Provided education and connected pets with pet owners• Answered customer queries regarding merchandise and checking prices• Was responsible for keeping neat, orderly, and safe workshop and storage areas• Learned and shared expertise of products and trends to fit customer’s needs• Contributed to a positive and inclusive work environment

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General

Veterinary Assistance