Vanessa Schonhoff Email & Phone Number

With over 20 years of experience in the retail industry, I am a passionate and driven leader who strives to deliver exceptional customer experiences and business results. I have a strong background in retail and wholesale management, customer success, and team development, and I am always eager to learn and grow. At Arc'teryx, I was proud to be part of a company that values innovation, quality, and sustainability, and that empowers people to explore the outdoors and connect with nature.As the Area Senior Manager for the East US Commercial, I oversaw the operations and performance of Arc'teryx owned retail and wholesale channels in the region, managing a team of 10 direct reports and over 100 associates. I was responsible for developing and executing strategic plans, budgets, and forecasts, as well as ensuring compliance with brand standards and best practices. I also worked closely with the marketing, merchandising, and product teams to optimize the product mix, assortment, and presentation. I leveraged my customer success and engagement skills to build and maintain strong relationships with key accounts, partners, and stakeholders, and to create and implement effective customer loyalty and retention programs. During my tenure, I was able to increase sales, profitability, and customer satisfaction across all channels, while fostering a culture of collaboration, excellence, and feedback among my team.

Listed skills include Customer Experience, Customer Service, Loss Prevention, Mac, and 11 others.