Vanessa S. Email & Phone Number

Remote

RemoteAn Administrative Executive who continually maintains a cheerful outlook while interacting with demanding clients serves as the primary point of contact for phone and website queries.Maintaining records, documents, and appointments utilizing the Salesforce database.Acted as the first point of contact for sales inquiries and client satisfaction.Professionally process outbound sales or customer service calls while effectively managing workload.Focus on diligence, along with maintaining strong analytical skills to enhance communication with customers.Sustain a high level of promptness using harmonious, reliable guiding principle standards.Maintain company and client confidentiality met established sales goals juggling outbound projects.Multi-task through adopting a variation of calls without loss of efficiency, composure, or knowledge.Strong people skills to effectively manage time while remaining positive and Intuitive towards clients.

Phoenix, Arizona

Communicated using a collaborative partnership through Greenwood Hall, Enrollment Company and Concordia University of Portland, Oregon. Maintained all students’ records, documents, and appointments efficiently with Sales-force database. Interviewed prospective students to determine motivations, benefits plus all possible hidden future roadblocks. Isolated factors using fact finding to problem solve potential hiccups in my student plan, or quarterly student start rate. Delivered outstanding student support by developing an exceptional connection with students including support to maintain excitement about future attendance. Effectively followed specific guidelines concerning the Department of Education to remain in compliance of all Federal laws. A supported learner with appropriate contact information to facilitate communication between student and ground campus. Achieved strong enrollment numbers with a high student start rate while remaining a top performer. Strong knowledge of intelligence collection, processing, analysis and dissemination and revised requirements to increase over success and gain until about competitors.

Phoenix, Arizona Area

Performed various roles within the company including promoting all services to industry partners through regular contact within the elderly community.Developed relationships with social workers, directors, case managers, discharge planners including key personnel within both hospitals, rehabilitation, acute care, assisted, unassisted living healthcare facilities across Maricopa County.Displayed a sense of urgency while increasing sensitivity to the client's immediate and future needs of services offered.Conducted welcome calls and/or home evaluations upon discharge of patient/new client from a hospital or rehabilitation facility, to properly assess the client's needs.Managed social media, email campaign, and generated newsletters and other forms of advertising/marketing.

Orange County, California Area

Assisted prospective students with attending college throughout the entire admissions process including transcripts, proof of graduation, worked with FA Officer, tour students, faculty handoff and various needs. Interviewed prospective students, plus support system to uncover their needs, concerns, and goals to problem-solve potential reasons not to follow through with their education. Supported students with obtaining all transcripts and guide student's communication with various campus departments like financial aid appointments, academic advising, career services, and class schedule. Delivered outstanding customer service and anticipated student concerns while embracing individual needs for starting school each quarter to continue leading admissions. Accomplished leading numbers and remained a top performer during entire employment Generated new business directly from Personally Developed Referrals. Awarded several times the Spirit of Excellence award being nominated by fellow employees & supervisors. Also, consistently recognized as being a top producer of student applications, personally developed referrals, as well as, high enrollment start rate over three years working within the Art Institutes located on the West Coast.

Santa Ana, California

Provided immediate conflict resolution to all Premier Account holders calls regarding all aspects of their banking needs.Supported Patrons with a variety of account needs such being Checking/Savings, Retirement/IRA, CD additionally, identifying High-Value customers with a potential need for Private Client Services/Private Banking.Achieved highest referral rate of 43% plus a high close rate of 24% for sales.Ranked in the top six out of three hundred bankers for the highest profit for the year.Customer Service and Sales Certificate from the International Sales and Customer Service Association.

Bachelor Of Fine Arts - Bfa, Printmaking

Associate Of Arts - Aa, Art/Art Studies, General