Vanessa Troy Email & Phone Number

Remote

• Effectively manages assigned insurance receivable to achieve business line expectations.• Perform account research and route accounts through appropriate client workflows.• Exceeds a minimum of 85% work quality scoring and accuracy on all accounts worked.• Ensure all accounts are worked within client standards and Federal Regulations.• Maintain continuing education, training in industry career development.

Remote

• Investigate, follow up with payers, and escalate stalled claims.• Identify any payer-specific issues and communicate to team and manager.• Verify the account sits at correct liability and balance with the payer.• Document follow up activity in the appropriate system.• Comply with productivity standards while maintaining quality levels.

• Maintains and complies with audits, HIPAA, best practices and internal controls.• Ensures all patient accounts are managed in a timely and accurate manner.• Knowledge of billing, denials, adjustments, financial classes and payer sources.• Organizes, plans and manages time effectively to complete assignments. • Network with co-workers to support best practice, policies and procedures. • Leadership role assisting co-workers with Medicare issues, training and direction.• Effective collections on over 90 accounts.