Vanessa Tucker Email & Phone Number

Towson, Maryland, Us

Opened new Senior Helpers location Deficiency Free in Centennial, Colorado for a new franchisee (investor). Worked with Corp team on analyzing Learning Management Systems for Corporate wide switch. On-boarded Hubspot, CRM, Billing Platform along with 15 additional platforms. Opened first Senior Helpers location during Covid-19 as a paperless location.

Denver, Co, Us

Accountable to all business and operational aspects of award-winning assisted living facility. Investor managed, and charged with turning the financial status of the organization around.Increased occupancy from 30% to 90% in 3 months. Developed a relationship with the NFL to become the 1st Assisted Living to receive player referrals directly from them, while also developing and executing specialized programming to serve a niche market.

Edmond, Oklahoma, Us

Spearheaded full life-cycle development of processes, systems infrastructure and culture to drive attainment of company performance objectives and optimize resident care. Reviewed demographic data and labor market projections to establish program goals, while leading sales and marketing functions. Developed comprehensive quality management plan for new 2016 assisted living regulations.

Salem, Oregon, Us

Promoted from AED in 6 months. Sustained 95% occupancy, working closing with all departments, boots on the ground daily. 2 years of deficiency free surveys while lowering turn over by 70% and developing and maintaining a excellent culture.

Designed communication programs to promote understanding of strategic change efforts to improve cost structure of $11B organization. Developed and implemented new policies / procedures and lead process improvement teams. Co-led training of 500 account executives and support staff statewide, and managed Office of Admissions and Records for community college with student enrollment of 20,500.• Increased numbers of externship students placed by 20% over one year. Proposed and directed initiative for externship program projected to increase revenue by $2M per year.

Performed resource planning and budgeting, while tracking costs to ensure adherence to budgetary limitations. Provided leadership and direction to all aspects of financial stewardship, controllership, accounting, budgeting, and cash flow management. Held full responsibility for general ledger transactions, balanced general ledger accounts, and performed closing activities. Managed office, business and HR operations. Designed all business processes and procedures.• Succeeded in increasing revenue from $800K to $3M. On-boarded new provider (Sprint) and became preferred provider for contracted tower work resulting in increased revenue.• Implemented new travel policy resulting in greater efficiency and consistency in travel planning and cost savings of $100K.• Produced $1.5M savings by finding new office space, negotiating best priced lease agreements and securing sub-tenants.

Oversaw all aspects of sales and operations, with responsibility for driving attainment of sales goals in accordance with company business plans. Delivered product presentations to increase sales, performed market research, and assisted development of in price and cost assessments. Developed annual business plans in close coordination with company executives. Built extensive database of qualified leads through referrals, cold calling, direct mail, email and networking. Service CoordinatorLed development of 15-member Service Department that produced over $2M of revenue annually.• Increased efficiency and accuracy by designing and implementing process for billing manufacturers