Sold 2023

SOLD 2020 Supervised and managed a department of 5 staff, with 400+ properties under management; overseeing targets, figures and KPIs for Property Management Department staff.• Recruiting, training, mentoring & coaching a successful team• Generating business through continual relationship building while trouble shooting across all departments, including Tenancy Act queries • Investigating and working with the team to resolve any risk issues for the business• Work collaboratively with the PM department in developing new management opportunities• Developing strategy changes to reduce arrears, vacancies etc.• Liaised with new managements after properties had been leased, ensuring they had been on boarded correctly and the landlords were happy with the service they received • Attended networking meetings to develop new marketing opportunities• End-of-month duties and report preparation• Arranging and coordinating maintenance and tradespeople, and insurance claims management • Advertising properties on multiple platforms• Conducting reference checks, routine property inspections and Property Condition Reports• Trust payments, receipting, invoicing, and settlements Achievements• Regularly recognised as one of the Top 3 Branches during my tenure • Successfully migrated properties through a rent roll acquisition • Converted and secured 100+ properties in just 12 months

Responding to buyer enquiries/incoming leads and qualifying prospective buyers; leads generated from walk ins, website, real estate platforms, phone, marketing events and social media platforms• Lead management; nurturing prospects & client databases by phone call and email follow up• Preparing and processing contracts; coordinating Contract of Sale and the signing process• Extensive CRM management • Promoting opportunities via all social channels, including Facebook and Instagram• Coordinating client appointments including appraisals • Market research and comparisons; demonstrating points of difference • Networking with external parties to maintain professional industry presence and key contacts• Liaise with Contractors, Settlement Agents and Lawyers and work with Government and Banks• End-of-month duties and report preparation

Overall accountability for a portfolio of 130 end to end, including trust accounting and business development.• Managing arrears, tenancy applications, negotiating leases, and preparing leasing documentation • Attended networking meetings to develop new marketing opportunities• Recruiting, training, mentoring & coaching a successful team• Routine property inspections and Property Condition Reports• Organising maintenance and meeting with contractors when required • Conduct residential property appraisals • Undertake needs analysis’ with clients prior to the management or sales process• Giving advice on the market conditions and services available to suit their needs• Listing properties on various portals & websites; maintaining listings and editing as required • Marketing of properties, and fielding incoming enquiries • Conducting open homes and negotiating the sale of properties • Maintaining client files and ensuring full compliance • Liaise with Contractors, Settlement Agents and Lawyers• Negotiating and preparing legal contracts and reports• Following up with potential buyers and maintaining an up to date and accurate database• Liaising with vendors, buyers, and solicitors throughout the sales process

Recruitment and supervision of 4 staff while managing a portfolio of 140 properties. Conducting regular meetings with Property Managers to review portfolios (maintenance, arrears, inspection reports, vacancy updates, lease expiry reports, rent reviews, outstanding invoices, and contractor performance reviews.Other Duties Included:• Generating business through continual relationship building • Conducting inspections and preparing reports for tenants and owners• Attended networking meetings to develop new marketing opportunities• Manage Real Estate Trust System and receipt rental monies to a Trust Account• Trust accounting and monthly payouts to contractors, Owners and Businesses• Arranging and coordinating maintenance and tradespeople• Advertising properties on multiple platforms• Handling any escalated issues and attending tribunal if required• End-of-month duties and report preparation• Liaising with landlords and tenants • Routine property inspections and Property Condition Reports• Working collaboratively with the PM department in developing new management opportunities