Vanessa Valdez Email & Phone Number

San Diego, California, United States

- Successfully registered up to 150 patients new and existing patients daily for COVID-19 Vaccines and Testing - Created and updated COVID-19 Vaccine Cards- Screened Patients for COVID-19 Symptoms- Observed Patients for any reactions after receiving COVID-19 Vaccines- Scheduled Appointments- Made Patient calls- Provided outreach all throughout 6 FHCSD Clinics and Special Events

- Processed orders in Oracle for all service type transactions in support of spares management inventory targets- Launched schedules and service level goals- Supported field requirements through delivery of system configuration and part disposition information as related to sustaining engineering and program development efforts- Developed and maintained communication channels with Regional Logistics, Manufacturing Planning, Change Management, Technical Support and Program Teams to maintain effective supply schedules- Utilized new and existing data sources to model and monitor inventory flow throughout regions Provided support spares allocation to regions - Managed weekly range in-depth and stock out review regarding critical spares and upgrade deliveries to meet service requirements, revenue goals and regional stocking needs - Worked cross-functionally with Manufacturing, Planning, Configuration Management, Technical Support and Regional Logistics departments to resolve routine to complex logistics issues effectively and efficiently

- Helped coordinate and assist in the remediation process for the Alaris Infusion Large Volume Pump Recall - Proposed and scheduled trips to customer sites, using a loaner pool of temporary substitute Alaris Pump modules with hospitals while their pumps were being inspected at Cardinal Health’s Facility - Served as the front-line point of contact for both internal and external customers; providing solutions in accordance with company policies, procedures and the FDA Consent Decree - Issued product return authorizations (RMA’s) for incoming units; going through the remediation process and ordered shipping materials- Utilized order-processing reporting system to ensure all orders were successfully completed through order fulfillment process

- Provided Administrative Support as the assistant to Local Branch Manager and Field Staff of 25 in all day-to-day functions of their professional lives- Processed bi-weekly payroll, monthly invoices and expense reports- Performed basic HR duties i.e., managed and updated attendance records- Submitted time-off and training requests- Coordinated all approvals and travel arrangements- Ran weekly reports and tracked vehicle mileage- Managed and stored fleet information, i.e. registration, insurance, maintenance records and needs- Disposed of old and ordered new vehicles- Answered incoming service, repair and maintenance calls- Managed and facilitated multiple dispatch requests- Prioritized, assigned and dispatched Field Technicians to respond to service requests- Handled all office activities, facility issues and catering needs- Maintained office equipment and inventory of office supplies- Organized and conducted Bi-weekly safety meetings, emergency, evacuation drills and company gatherings

- Worked directly with Federal Agencies, Military Installations, and Military Contractors across the country and overseas to support their maintenance needs in conjunction with the GSA Schedule and AFNAF Contract- Partnered with an outside Sales Team who pursued Government orders and contracts- Answered customer questions and inquiries related to all facets of products and orders, returns, purchasing, security and complaints- Processed new account requests, while updating existing customer account information to the database- Analyzed customer problems and determined appropriate product solution, by assessing HD stock levels to determine the best course of action for order fulfillment. I.e. domestics parts, ship complete, back order, drop ship, or cross ship- Made decisions to override freight charges, give special pricing and expedite orders to meet customer’s needs- Managed a Portfolio of highly sensitive Accounts, who could only order through me- Attended top-level business meetings, sat in conference calls with Customers and Company Executives- Developed and implemented Department Procedures to ensure proper knowledge and training- Served as Government Solutions main POC for all operational and administrative inquiries and needs company-wide- Successfully maintained HD Supplies largest accounts- Placed their most beneficial orders