Led various learning teams to design and deliver efficient, targeted, business-specific training for new skills, reskilling, and upskilling of critical roles in short to medium term for changing business strategies, models, banking regulations, products, services and/or systems.Adapted quickly to support changing business needs, addressing key talent needs, and closing critical skill gaps. Improved and enhanced a customer-focused LMS platform using the most innovative authoring software and tools to design easily consumable training. Managed targeted, high-impact leadership development programs to develop diverse, high potential talent.Increased new and existing manager effectiveness and capability across the enterprise with globally aligned, manager training curriculum.Increased career development engagement for employees to build their skillsets with an engaging platform, easy-to-find and consume, self-directed, on-demand learning resources.Instituted agile design methodologies to increase speed-to-market of learning solutions

Develop and execute the Learning & Development vision and strategy that addresses the bank’s most pressing learning priorities with a broad menu of virtual solutions for today’s digital learnersManage the learning technology and learning design teams for Talent Development in the Americas—10 direct reportsAlign with HRBP and business leaders to tackle enterprise-wide business needs with scalable, far-reaching, well-coordinated learning solutions, and also address line-of-business-specific learning needs with targeted solutionsScale the design and development of digital learning content with a focus on creating effortless learning experiences—making learning easy for employees to access, consume, and apply through micro-learning, collaborative and social learning, simulations, and online coursesManage high-demand project intake and execution using agile design principles along with a robust project prioritization process

Developed the Performance Management strategy and led the function to build a reimagined, global performance management process with a standardized competency model and behaviorsBuilt and led the Change Management function closely guiding business leaders through a comprehensive change methodology and executed on critical change plansDesigned and directed organizational transformation activities in the business lines that improved growth, drove efficiency, and reduced costsLed the layer-by-layer Talent Management process and activities with business leaders using a consistent framework for assessing the performance and potential of key talent, identifying critical positions, creating succession plans, and advising on development priorities and activities

Designed and delivered Leadership Development programs, courses and resources for leaders at all levels that aligned to the organization’s leadership core competenciesBuilt and launched a refreshed/expanded suite of leadership development and professional skills learning sessions and workshopsPartnered with the Talent Management to coach key talent on leadership competencies

Assessed learning needs to enhance performance, productivity, and effectivenessPresented proposals of training solutions to management for support and buy-inConducted targeted training sessions based on a business unit’s performance needs