Account Manager/ Customer Success
CurrentAt Truvani, we create the health & food products that we wished to find in stores for years. And now you can. We believe in real food without added chemicals. Products without toxins. Labels without lies. During my time with the company, Truvani has seen tremendous growth and success including:-Over 20 products available on Amazon and in 1000 different retail locations.-$250,000 in e-commerce sales/week -Grown from a team of 15 in April 2019 to over 70 currentlyMy accomplishments from Truvani are:Serving as the main point of contact for customers, focusing on developing strong relationships with key accounts and keeping customer satisfaction and retention as a priority through timely communication.Organize, streamline, and project manage multiple complex issues to ensure customer inquiries on product and billing issues are addressed appropriately and urgently.Assisted the product development team with interviewing customers and increased the number of video testimonials as well as increased revenue on sales pages by 60%.Identified common issues from customers and utilized cross-functional collaboration with marketing and product development teams to devise and implement recommendations.Supported and solved problems for clients by understanding and exceding their expectations.Illustrated the value of products and services to create growth opportunities.User of the following Platforms: Authorize.net, PowerReviews, Shopify, Recharge, Stripe, Gorgias, HelpScout, CLICKFUNNELS, AirTable and Salesforce. At second job on weekends at COOKSHOP in Chelsea: Resy to book reservations.