Responsible for all cash applications processing in the Upper Midwest Durable Medical Equipment and IV market, collaborates with finance department running and interpreting AR reports, creative problem solving to decrease errors in the general ledgerProcesses and posts payments and recoveries including checks, automated clearing house (ACH) credit transfers, and credit cards to patient accounts in Brightree, CPR+, and CareTend systemsExecutes and manages small projects to achieve Month End goals, accurately tracks payments and recoupments, and maintains performance metrics of team members utilizing Microsoft Excel Compiles collection, disbursement, and bank reconciliations Interprets insurance explanation of benefits, posts adjustments and write offs, and initiate preparation of secondary claims Collaborates with interdepartmental colleagues to research and resolve unapplied cash payments

• Performed intakes of durable medical equipment, coordinated process with interdepartmental staff, hospital/clinic case managers, and health insurances for medical equipment and/or medical supplies• Obtained new patient referrals, verified benefits and eligibility, and processed prior authorizations asneeded for private, commercial, and state medical insurances via phone, email, fax, and/or portal• Provided customer service in a call center environment communicating via phone, e-mail, and text message using interpreter services as needed, verified customer accounts, and completed supply orders using multiple databases to ensure accuracy • Handled customer concerns or questions promptly and courteously, redirected as needed to appropriate departments or management, problem-solved with urgency to provide above satisfactory customer service

•Supported students in reaching their academic goals by helping them learn key concepts, recognize patterns, and think critically•Worked with math, science, and medical assisting students to become resourceful, independent, and communicative•Collaborated as a team with instructors and other tutors to develop more effective learning for students

• Conducted various chiropractic and neurological therapies according to specialized doctor- patient treatment plans • Established positive and trusting relationships with patients to build professional relationships • Maintained confidentiality of every patient by practicing strict protocols adhering to HIPAA regulations

• Greeted and assisted student and faculty questions, needs, and/or concerns• Performed various office duties such as operating office equipment, entering data in MS based programs, and assisting the Office Manager • Performed other related duties as assigned

• Delivered friendly and efficient service to ensure a pleasant dining experience for all guests, suggested menu items to maximize profits per party, and prepared specialty alcoholic and nonalcoholic drinks according to restaurant specifications • Maintained exceptional knowledge of current menu items, garnishes, ingredients, and preparation methods while promptly serving all food courses and beverages to guests • Accurately processed and collected payments from guests using the point-of-sale system handling money, processing credit and debit cards, making change, and processing gift certificates cards and vouchers

• Responsible for maintaining a sanitary and safe work environment • Handled conflict efficiently to provide an exceptional experience for all customers • Problem-solving in a stress-enhanced atmosphere while supervising 3-4 employees