Vanette Hill work email
- Valid
- Valid
- Valid
Vanette Hill personal email
A relationship-driven IT Manager and Leadership Coach, I've spent my career fostering environments that nurture growth, innovation, and success. With over 25+ years in leadership, I've mastered the art of cultivating and leveraging relationships to drive process efficiencies and reduce costs. I view disruptors as changemakers and always seek to promote innovation through diverse, inclusive, and equitable high-performing teams.In parallel to my IT career, I've embarked on an equally rewarding journey as the Founder of Priority You LLC, where I bring my expertise in leadership and relationship-building to empower women. Recognizing the unique challenges faced by women in personal and professional realms. This initiative helps women prioritize themselves, redefine success, overcome imposter syndrome, and achieve work-life balance.Through Priority You LLC, I coach women to embrace prioritizing themselves, redefining what success looks like not just in their careers but for their lives, achieving work-life balance, healthy relationships and leading and living life with renewed confidence. The goal is to equip women with tools to design and live a happier, less stressful and more fulfilling life that is unapologetically a reflection of 'You' and builds upon their existing leadership skills.Whether I'm driving IT efficiencies or guiding women on their self-discovery journeys, my core mission remains the same - cultivating relationships, breaking down barriers, and adding value.
-
Leadership CoachPriority You LlcDetroit, Mi, Us -
It ManagerBlue Cross Blue Shield Of Michigan Aug 2008 - Present‣ Manage a system maintenance team overseeing the daily performance of claims processing applications; respond to provider data issues to guarantee data accuracy and integrity.‣ Leverage cross-functional relationships to solve claims issues; implement policies and procedures to improve efficiency, reduce costs, and mitigate downstream impacts due to changes.‣ Collaborated with developers to build a tool to manage annual inventory, establish analyst queues, and track request status to meet service level agreements (SLA). ‣ Implemented a quality management program and governance documents to achieve high quality ratings by assessing risk and creating controls that mitigate data errors.‣ Head a team of cross-divisional stakeholders to facilitate communication, collaboration, and transparency on projects and change management initiatives.‣ Retained a customer account by developing a custom product solution to meet customer needs, which the business was able to transform into a new, revenue-generating product line. -
Mentoring Program Co-LeadBlue Cross Blue Shield Of Michigan Nov 2017 - Present‣ Founded BCBSM's largest internal mentoring program that has served 500+ participants; established program framework and governance.‣ Improve employee engagement and retention by fostering better organizational relationships and development opportunities.
-
Project Team LeadBlue Cross Blue Shield Of Michigan Sep 2006 - Aug 2008‣ Spearheaded multi-million-dollar projects to build consumer-driven healthcare products leading a project team in developing cost-share tools.‣ Led project plan development, resource forecasting, and cost management; managed project schedules and team performance to meet project milestones and company objectives.‣ Developed reports and presentations documenting key performance indicators (KPI) and metrics to evaluate and present project performance to internal executive leadership.‣ Drove efficiency and process improvement by leveraging key internal relationships.
-
Trainer & Interim Team LeadBlue Cross Blue Shield Of Michigan Mar 2005 - Sep 2006‣ Facilitated the NASCO system customer service training and new leader training covering national and auto benefits, NASCO mainframe, BlueCard, NCSW, membership, eligibility, provider eligibility, soft skills, claims processing cycle, analytical problem solving, and simple claim adjustments.‣ Supported the rollout of the corporate HIPAA training initiative for operational departments by developing and executing a global training program.‣ Reduced training time by conducting a curriculum review, condensing modules, and developing new training materials and job aids to improve training effectiveness.‣ Drove change management initiatives for corporate projects by creating training, lunch and learns, and job aids to support end-users and ensure business readiness.‣ Coached and mentored new trainers providing guidance on training class preparation, organization, and facilitation; conducted performance observations and evaluations.
-
Customer Service Team LeadBlue Cross Blue Shield Of Michigan Jun 2003 - Mar 2005‣ Supervised a team represented by a collective bargaining agreement with the United Auto Workers (UAW); built strong collaborative relationships with UAW representatives.‣ Improved the customer service team’s efficiency by creating job aids and training on the system, soft skills, and call de-escalation tactics, leading to productivity gains and decreased call times.‣ Enhanced performance by monitoring call quality monthly to identify improvement opportunities and establish feedback loops; provide coaching and implement corrective actions.‣ Conducted resource forecasting monthly, leveraging historical staffing and call data to develop and update schedules.‣ Routed systems issues to the appropriate team for resolution while tracking metrics for inquiries and escalations to ensure SLA achievement; generated monthly performance reports.
-
TrainerBlue Cross Blue Shield Of Michigan Jun 2001 - Jun 2003‣ Developed the customer service training curriculum; trained new hires on the NASCO claims processing system.‣ Created job aids and training aids and activities to reinforce learning; performed trainee assessments.
-
Customer Service RepresentativeBlue Cross Blue Shield Of Michigan Nov 1999 - Jun 2001Michigan, United States• Resolved customer complaints and provided exceptional support in a high-volume call center.• Conducted detailed analysis to identify and address the root causes of customer issues.• Escalated complex problems as needed to ensure timely and satisfactory resolutions.• Demonstrated strong problem-solving skills and a commitment to customer satisfaction.
Vanette Hill Skills
Vanette Hill Education Details
-
Human Resources -
Business Administration
Frequently Asked Questions about Vanette Hill
What company does Vanette Hill work for?
Vanette Hill works for Priority You Llc
What is Vanette Hill's role at the current company?
Vanette Hill's current role is Leadership Coach.
What is Vanette Hill's email address?
Vanette Hill's email address is v1****@****ail.com
What schools did Vanette Hill attend?
Vanette Hill attended Central Michigan University, Central Michigan University.
What skills is Vanette Hill known for?
Vanette Hill has skills like Call Center, Project Management, Training, Process Improvement, Sdlc, Pmo, Business Process Improvement, Business Analysis, Vendor Management, Healthcare, Business Process, Project Portfolio Management.
Who are Vanette Hill's colleagues?
Vanette Hill's colleagues are Lou Ann Rosekrans, Leanna R. Jaward, Om Tamang, Michael J Fox, Shanell Calmese, Stacy Partin, Jonathon Wolgat.
Not the Vanette Hill you were looking for?
-
Vanette Hill
United States1wowway.com -
1wccusd.net
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial