Vanessa Zhang Email & Phone Number

Lewisville, TX, US

Lewisville, TX, US

-Work autonomously with assigned client base, to deliver excellent customer service and care, planning, prioritizing, and delivering solutions that meet clients varied needs. -Client management with a mix of top and medium tier clients, conducting regular meetings with clients to gather requirements, walk through releases, discuss upcoming needs, conduct.

Dallas, Texas, United States

-Serving as a subject matter expert on the proper use of the Homecare Homebase application as it pertains to assigned Functional Area-Utilizing Microsoft SQL (SSMS) to pin point data irregularities and resolve customer requests-Thoroughly troubleshooting and providing detailed research notes to Product Support to assist with incident resolution..

Dallas, Texas, United States

• Promoted to Specialist within 2 month after onboarding process of 9 week while continue to achieve 100% of daily productivity goal.
• Effectively provide consultation to and educate customers on the appropriate use of all products within the Homecare Homebase suite.
• Research data functionality such as HCHB Analytics utilizing Tableau Editor and report problems to the development team with needed steps for customer resolution.
• Utilize SQL Enterprise Manager to make data changes and corrections using approved queries specific to functional area as well as performing audits
• Act as the point person for the Customer Experience Representatives and answer all questions that are presented.
• Work directly with the Manager of Customer Services to assist with day to day operations of the first and second levels of Customer Services.

Dallas-Fort Worth Metroplex

• Successfully troubleshoot Homecare Homebase software issues for clients via Service Now Portal by creating cases and communicating with clients via phone and RightNow Tickets.
• Identify trending issues and provide thorough research and documentation of findings to triage to Specialist/Technicians for further assistance.
• Completed Tableau Fundamentals Course and Homecare Homebase Certified Builder Course to have better understanding of Homecare Homebase Analytic software.
• Engage in weekly Team Meeting to discuss goals and monitor ticket queue incoming to Homecare Homebase.

Plano, Texas, United States

• Promoted to Manager/Team Lead position within 1 years.
• Greeted and interacted with high volume customers up to 350 customers per shift effortlessly during peak times.
• Analyzed day-to-day operations which includes: sales, customer occupancies and inventories to maximize staffing efficiency and inventory control and auditing of stockroom.
• Gathered, prepared, analyzed daily metric reports to identify trends to set new goals to achieve company objectives in sales, quality and service.
• Acted as a backup support to head manager in inventory, preparation, ordering and equipment maintenance
• Led a team of 30+ members and oversee staffing work schedules, rearranged shifts and workers to accommodate changes.

Plano, Texas, United States

• Trained and managed crew of 30+ part time and full-time employees
• Managed the overall service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special.
• Investigated and resolved food quality and service complaints
• Positioned store to efficiently and effectively open second restaurant in Plano while maintaining business operational standards and staff.
• Trained service staff to enhance customer service and increase profits by suggestive selling products.
• Trained FOH staff for a new store opening and as well as supervised staff members

Addison, Texas, United States

• Maintained relationships with customers and enhance clientele using referral base and customer service.
• Provided casual fine dining experience while educating customers in Japanese culture.

Bachelor'S Degree, Mathematics, Senior

Activities and Societies: Manager for Club Team at LOLUTD (League of Legend at University of Texas at Dallas) • Numerical Analysis •.

Bachelor'S Degree, Mathematics