Julian V. Email & Phone Number

Flagstaff, Arizona, United States

Flagstaff, Arizona, United States

As the Course Materials Manager, responsible for the overall management of the Course Materials and Textbook area at the Northern Arizona University campus bookstore. Supervises the Course Materials department including scheduling associate hours and assigning and evaluating work. Trains new employees in department operations and facilitates cross-training of employees in other departments for course materials support. Trains and educates employees in using proprietary course material software with the intention of creating self-sufficient, optimized team operations. Oversees textbook and course material operations for the bookstore and prepares course materials and other related products for display. Communicates with professors regarding requested materials and availability. In collaboration with the store director, presents, interacts, and influences faculty, department chairs, Provost, and administration staff on course materials issues to ensure timely resolution. Oversees and maintains purchase orders from various vendors and publishers to ensure proper Quantity to Cover is ordered for the student body. Coordinates and oversees team members to send back excess course materials to places of origin. Works with the store manager to analyze buyback trends, enrollment figures, adoption forms to determine order quantities, and actively manage the disposition of text and inventory management. Maintains course and used book information, enrollment and inventory data in the store's database to ensure accuracy.Coordinates with team associates to set-up and organize shelves for student acquisition of books. Assists customers and provides guidance to department associates regarding course materials buying decisions. Communicates with other Follett bookstore locations to acquire or transfer course materials between locations.

Flagstaff, Arizona, United States

Maintained the books and media department ensuring quality material was presented. Organized books and media sections according to floorplan layout, including replacing and updating material availability on a daily basis. Streamlined the process of sorting and pricing books to increase output of product. Engaged with customers and provided recommendations on particular products to facilitate sales. Received donated goods from donors. Maintained inventory and priced material according to pre-determined pricing guidelines or used self-discretion based on value of material. Performed quality check procedures for the outputs to ensure materials met the quality standards of the organization. Assisted in numerous departments to increase efficiencies of production line and removed non-selling items for recycling. Arranged merchandise and changed signage to reflect changes to inventory.

Tempe, Arizona, United States

Served as a point of contact between applicants to academic programs with selective admissions requirements and program directors throughout the admissions process. Reviewed and adjudicated student applications for admission to various undergraduate programs. Advised prospective students on all aspects of the American Intercontinental University program, including program structure, admissions, degree requirements, academic areas of interest, curriculum, educational and career goals, course delivery, and university deadlines and processes, including financial aid. Applied relevant policies, practices, and procedures to the admissions processes and all related activities. Assisted students throughout enrollment process and beginning of first course through the Learning Management System. Acknowledged student concerns and questions with appropriate and informative answers per protocol and compliance. Managed student database to contact students from prior inquiries. Maintained liaison between student and graduation team, including financial and academic advisors.Collaborated with members of the admissions team and other academic departments in routine and non-routine activities. Coordinated with the financial department to validate student financial aid eligibility. Coordinated with the student academic advisement department regarding the successful progression of the student to their next course. Liaised between students and other admission advisors to ensure consistent communication regarding their educational path.

Tempe, Arizona, United States

Served as initial point of contact for students interested in pursuing their education. Ensured that students fully understood the enrollment process and assisted in finding the proper degree to service their academic and career-based needs. Acknowledged student concerns and questions with appropriate and informative answers per protocol and compliance. Served as aid to student throughout enrollment process. Managed student database to contact students from prior inquiries. Built and maintained relationships with actively enrolled students by assisting with academic progress. Acted as reference to current students in relation to class work and enrollment documents. Student information accessed and maintained through Talisma database system.Reviewed and adjudicated student applications for admission to various undergraduate programs. Advised prospective students on all aspects of the Ashford University program, including program structure, admissions, degree requirements, academic areas of interest, curriculum, educational and career goals, course delivery, and university deadlines and processing financial aid. Applied relevant policies, practices, and procedures to the admissions processes and all related activities. Assisted students throughout enrollment process and beginning of first course through the Learning Management System.Collaborated with members of the admissions team and other academic departments in routine and non-routine activities. Liaised between students and other admission advisors to ensure consistent communication regarding their educational path.

Flagstaff, Arizona Area

Served as the first point of contact for customer inquiries regarding guest services. Ensured delivery of superior customer service by providing support to hotel guests who were checking-in or out of the facility and facilitated aid to the guests throughout their stay. Responsibilities included greeting guests as they arrive, assigning rooms, issuing keys, collecting payment and billing information, and providing information regarding local attractions. Also coordinated housekeeping when requested. Built and maintained business relationships with guests and corporations by providing prompt and accurate service to promote customer loyalty. Addressed guest complaints and worked to resolve issues. Used booking system, SynXis to search guest database for contact information, billing. Information was queried for past, current, and future reservations to ensure that all information was accurate. Used search system to alter current and future reservations per guest request.

Flagstaff, Arizona Area

Provided customer service to customers by assessing their needs and providing assistance and knowledge for their projects. Researched and provided customers with information regarding healthy plant care, disease control, and outdoor landscaping. Maintained in-stock condition of area of responsibility to ensure acceptable presentation and safety of customers, co-workers, and vendors. Adhered to safety policies and standards by completing specified safety training, and immediately correcting hazards and unsafe conditions. Trained and licensed in various types of equipment such as the sit-down forklift, reach, order picker, pacer, and electric pallet jack.

Flagstaff, Arizona Area

Ensured health and well-being of animals by providing care in accordance with established policies. Provided care for numerous types of animals, including: dogs, cats, birds, fish, small animals, and reptiles. Provided individualized attention to specific animals in care to ensure health and safety. Maintained sanitation standards for animal enclosures. Served as the first point of contact for customer inquiries such as product recommendations and pricing. Assisted in loading, unloading, and stocking merchandise in accordance with established procedures. Participated in completion of physical inventory counts and performed routine housekeeping tasks as required in order to maintain the professional appearance of the store.

Provided emergency responses for various types of fires, hazardous situations, medical emergencies, and public services. Responded to calls for emergency medical services including CPR and defibrillator use, trauma care, illness care, first aid, and emergency triage. Evaluated situations by providing emergency and non-emergency medical procedures on the scene and in transit with patients to medical facilities. Treated patients in accordance with established emergency medical service protocols and department policy. Responded to calls for emergency fire services including fire alarm activations and fire suppression. Cleaned and inspected equipment and apparatus after returning from a fire and performed routine preventative maintenance. Performed public services to educate about fire prevention and safety.

Doctor Of Education - Edd, Higher Education

This degree focuses on preparation for positionsof leadership in an education setting.

Master'S Degree, English Language And Literature/Letters

This degree focused on preparation for positions of leadership in an education setting. The focus is on adult education, but information.

Bachelor'S Degree, Information Technology

Bachelor of Science degree (in progress): Information Technology/Geographic Information Systems Coursework focuses on IT fundamentals.

Bachelor'S Degree, Communications

Major: Bachelor of Arts Minor: Communications This program focused on communication theory and industry concepts, public speaking.

General Studies

Fire Science

High School Diploma, General Studies

Activities and Societies: Photography ClubGeneral education