Customer Service Associate
Executed over 100 customer transactions per day with zero escalations, demonstrating accuracy and efficiency.● Provided high-quality service to customers and associates, addressing inquiries regarding policies, products, and store processes while ensuring strict adherence to compliance requirements.● Collaborated effectively with a team of 30+ coworkers to achieve the goal of highest customer satisfaction.● Expedited problem-solving by connecting customers to higher-level managers or third-party companies.● Processed daily money services, including sending/receiving money, bill payments, and money orders.● Successfully monitored and managed 8+ self-checkout machines, ensuring smooth operations.● Recognized as the best associate of the month twice for consistently delivering quality, efficient, and timely customer service.