Vania Ramos Email & Phone Number

Wayne, Pa, Us

United States

King Of Prussia, Pennsylvania, United States

Responsible for the International Sales and/or Purchase Order Management process, customer satisfaction (internal and external), support, account reconciliation, and supporting the revenue stream of all Exports/ Imports, while interfacing with 4 plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments. This position operates in a highly regulated international environment.Experienced Customer Support Professional who possesses skills to… Show more Responsible for the International Sales and/or Purchase Order Management process, customer satisfaction (internal and external), support, account reconciliation, and supporting the revenue stream of all Exports/ Imports, while interfacing with 4 plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments. This position operates in a highly regulated international environment.Experienced Customer Support Professional who possesses skills to quickly gain the confidence of peers, staff, and customers. Easily navigates relationships and is very trustworthy. Creates a relationship with customers (internal & external), possesses appropriate business knowledge and can offers solutions to issues within business specific limits. Communicates with foreign affiliates (Spanish and Portuguese languages), customers, and suppliers for desired results in a multi-cultural environment. Well versed in international terminology and proper use of such terminology, including of parties involved in international transactions. • Strong knowledge of SAP/ERP Master Data, has demonstrated knowledge of the export/import order processes and key fields for expected results, Available to Promise (ATP). Familiar with and uses resources appropriately when researching issues, foreign regulation changes, etc. Export: Responsible for accurate sales order entry, complete and correct Shipper Letter of Instruction (SLI) information will be provided to Forwarder for booking, US Customs, and document distribution. Ensures all Export orders received are entered & acknowledged within 48 hours of receipt. Import: Issue purchase orders to foreign suppliers and communicate requirements for importation of goods into the United States. Maintain required documentation and update import order information for stock requirements used by production facilities and/or domestic sales. Submission of ISF10+2 to USCPB maintaining compliance at or above the national average. Show less

Newtown Square, Pennsylvania, United States

Establish myself as primary point of contact for day to day for issues with customers (orders, inventory, delivery times, complaints, etc.).• Build a culture of excellent service and teamwork by working closing with the ADI sales team and the business operations team.• Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, commercial team, supply chain planners and multiple logistics team members, including… Show more Establish myself as primary point of contact for day to day for issues with customers (orders, inventory, delivery times, complaints, etc.).• Build a culture of excellent service and teamwork by working closing with the ADI sales team and the business operations team.• Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, commercial team, supply chain planners and multiple logistics team members, including team members in HQ.• Negotiate commitment dates and enforcement of business rules with customers for all sales orders; communicate shipping details and delivery times with customers. As well working closely to warehouses and forwarders.• Collect customer forecast (via Sales input), monitor inventory and develop purchase plans of products for ADI.• Coordinate inventory planning (amounts, location) and place inventory orders with headquarters in China. Ensure quality communication with key stakeholders throughout the inventory replenishment cycle.• Manage the routing and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, TDS, Invoices, product specification sheets, shipment tracking, etc.• Manage customer emergency requirements that may require “after-hours” support.• Carry out contract review throughout the entire order processing cycle ensuring pricing accuracy per documented price deviations and communications.• Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers.• Manage or participate in special projects or other duties as assigned; traveled as required.• Highly independent worker, with periodic reviews with VP and Sales Director; self-starter.• Ability to recognize, analyze, and offer solutions to customer problems. Show less

King Of Prussia, Pennsylvania

Responsible for managing day to day export shipments, efficiently taking customer orders from placement to completion. Responsible for generating weekly reports for all orders with specific shipping details such as commitment dates, ETD, ETAs and general logistics details. Also provide customers service via phone, email and other communication methods. Gained knowledge on hazardous and non-hazardous materials and expertise with customer requirements, then leveraged that knowledge to streamline… Show more Responsible for managing day to day export shipments, efficiently taking customer orders from placement to completion. Responsible for generating weekly reports for all orders with specific shipping details such as commitment dates, ETD, ETAs and general logistics details. Also provide customers service via phone, email and other communication methods. Gained knowledge on hazardous and non-hazardous materials and expertise with customer requirements, then leveraged that knowledge to streamline internal export processes. Experienced moving orders via Ocean and Air. Certified on Transportation DOT and IMDG by Arkema.• Execute required pre and post shipment documentations for multiples accounts in different countries around the globe• Work with shippers, warehouses, tollers and freight forwards to execute bookings and coordinate logistics.• Conducts weekly meetings with Planning team and Supply Chain Team in order to determine commitment dates and work on booking requests• Coordinates stock transfers closely from labs/tollers to warehouses ​• Responsible for requesting SDS and for verifying material description on hazardous and non-hazardous BOLs before sending out• Ensure freight forwarders have required paperwork to clear customs on time• Timely management of multiple lines of communication between suppliers, shippers, customs, customers and internal parties maintaining details and relaying pertinent information to appropriate parties• Responsible for entering data on Certificate of Analysis, Commercial Invoices and Packing Lists.• Responsible for providing Invoice verification for Imports and Exports in order to support the finance department• Assures compliance with customs, export, import, applicable foreign trade/importation laws, as well as applicable federal transport regulations• Responsible for reviewing Incoterms, labeling and shipping marks for approval Show less

Radnor, Pa

• Responsible for following up with terminals and basin managers as necessary to ensure accuracy or order and timely delivery• Ensure proactive communication and partnership between Planning, Sales Account Managers, third party terminals operators and Customer Service leadership regarding order issues and changes• Review open orders to proactively identify bottlenecks and clear constraints• Ensures effective participation of the escalation process to provide proactive response to… Show more • Responsible for following up with terminals and basin managers as necessary to ensure accuracy or order and timely delivery• Ensure proactive communication and partnership between Planning, Sales Account Managers, third party terminals operators and Customer Service leadership regarding order issues and changes• Review open orders to proactively identify bottlenecks and clear constraints• Ensures effective participation of the escalation process to provide proactive response to relevant issues for all orders and inventory• Create shipping plans to fulfill established inventory levels at our various terminals• Manage customer pull plans to ensure accurate inventory planning is upheld• Create reports relating to bookings, sales, and shipments on a daily, weekly, and monthly basis for review by department manager• Communicates past due orders to team and maintains actionable backlog• Assist in processing shipments in timely fashion and Enter truck pickup tickets into system daily• Manage log of shipping ticket entries and prepare and send report daily to logistics and sales team• Reconcile orders as appropriate to approve and enter invoices into system• Management of weekly, monthly, quarterly, and annual inventory reconciliations with storage terminals• Communication with basin managers, order entry team, and contacts at terminals to proactively manage truck ticket entry process and maintain inventory balances• Produce and Summarize Monthly Residual Railcar Report – notify terminals with trends and work with the plants to ensure timeliness of data entry• Identify shipping and inventory errors and track non-compliance to drive less than 2% of errors on a sustained monthly basis• Create standardized KPIs amongst plant sites for tracking controllable costs• Assist in tracking consulting costs at each plant and determine cost effective plan for elimination Show less

Wayne, Pa

Responsible for creating program records, translating descriptions and gathering all relevant data for programs, movies, DVD releases and celebrity profiles. Worked efficiently maintaining an up to date database which was used to provide TV listing and program information to interactive program guides, web site, mobile applications, connected TV widgets and other entertainment products. Worked efficiently with internal and external customers in order to allow for efficient communication… Show more Responsible for creating program records, translating descriptions and gathering all relevant data for programs, movies, DVD releases and celebrity profiles. Worked efficiently maintaining an up to date database which was used to provide TV listing and program information to interactive program guides, web site, mobile applications, connected TV widgets and other entertainment products. Worked efficiently with internal and external customers in order to allow for efficient communication, problem solving and reaching goals. Key Contributions:• Write, translate and proofread Portuguese (Brazil) descriptions for television programs and movies to be released globally with a focus in Latin America.• Review historical program records in database, rewrite and translate to Portuguese (Brazil) text as needed, per current editorial guidelines.• Acquire catalogues and information from contacts in the U.S and Latin America• Research television programs, movies, DVD releases• Address data inconsistencies• Research and compose profiles for selected Latin America celebrities and translate international celebrity profiles to Portuguese (Brazil)• Participate in special projects as required, including testing database functionality, researching catalogue coverage and analyzing the Latin America entertainment market• Establish and maintain good working relationships with business partners and contacts• Generate reports on a regular basis and consolidate program records in database Show less

Rio De Janeiro Area, Brazil

Employ effective verbal and written communication skills when calling numerous internal and external Directors and executives for the company. Responsible for arranging meetings, taking meeting minutes notes and managing diaries. Booking transport and accommodation for overseas visits. Acting as an interpreter on meetings and video conferences. Typing and compiling reports. Answering telephone calls/taking massages in English and Portuguese. Carried out administrative work in both languages.… Show more Employ effective verbal and written communication skills when calling numerous internal and external Directors and executives for the company. Responsible for arranging meetings, taking meeting minutes notes and managing diaries. Booking transport and accommodation for overseas visits. Acting as an interpreter on meetings and video conferences. Typing and compiling reports. Answering telephone calls/taking massages in English and Portuguese. Carried out administrative work in both languages. Key Contributions:• Communicating in a foreign language on the telephone or personally, writing emails, letter and information in a foreign language.• Discretion on performing responsibilities of drafting official correspondence and documents to appropriate staff.• Attention to detail when managing databases and keeping great organization skills when collecting information that could be easily accessed, managed and updated. • Flexible approach to work on the ability to cope with changing and demanding work load.• Advanced MS Office skills and the ability to learn bespoke databases and other software. Show less

Rio De Janeiro Area, Brazil

Answered telephone calls and direct calls to appropriate staff in Portuguese and English. Performed the task of creating, distributing and updating daily patient schedule to the physicians. Responsible for greeting patients and administering new patients to the assigned ward. Acted as an Interpreted when assisting foreign clientele during check up visits.Key Contributions:• Register patients, verify and update necessary information in the medical records in Foreign… Show more Answered telephone calls and direct calls to appropriate staff in Portuguese and English. Performed the task of creating, distributing and updating daily patient schedule to the physicians. Responsible for greeting patients and administering new patients to the assigned ward. Acted as an Interpreted when assisting foreign clientele during check up visits.Key Contributions:• Register patients, verify and update necessary information in the medical records in Foreign language• Responsible for obtaining patients history and insurance approval documents• Perform responsibilities of preparing and maintaining patients logs with necessary information like treatment charges and personal information• Monitor and administer the cleanliness of the lobby and reception area• Handle other clerical tasks as required Show less

Rio De Janeiro Area, Brazil

Performed the tasks of welcoming incoming patients and visitors. Handled the tasks of answering phone calls, emails inquiries and fax inquiries. Scheduled appointments and dealt with Health Insurance to seek approval and validation. Key Contributions:• Perform the tasks of ordering and maintaining office stationary and equipment supplies.• Organizing and store paperwork, documents and computer - based information

Bachelor Of Languages, Portuguese Language And Literature

Communication And Media Studies