Vania Marcondes Email & Phone Number

Rio De Janeiro, Brasil

Responsável pelas ações de Marketing, Relacionamento com Clientes, Comunicação, Novas Ferramentas de Prospecção, Feiras e Eventos.

In career transition supported by LHH

Rio De Janeiro, Brasil

• Ipiranga´s Retail School, training gas station and store retailers, franchisees, managers and attendants based on the analysis of knowledge and skills required and through various methodologies, with on-site programs.
• Training programs with institutions such as hsm Educação Corporativa, Disney Institute, Cornell University, Pittsburg University, NACS Show, Varese, Gouveia de Souza and Praxis Business.
• Customized the Quality Service and Leadership Excellence trainings with Disney Institute, focusing on Customer Experience and Leadership & Team Engagement.
• Training trips to the NACS Show taking around 1,000 Ipiranga retailers and franchisees a year to participate in the fair in USA and technical missions to USA, visiting different retail stores and gas stations.
• Sales, National and Retail Conventions, held in different formats: presential at RioCentro (7,000 people), in a hotel and movie theaters throughout Brazil; remotely by means of Lives.
• Incentive programs for all audiences in the Ipiranga business chain: Clube do Milhão, a program for around 8,000 retailers and franchisees; Anfitriões, a program for around 400 employees in the commercial area; and.

Rio De Janeiro, Brazil

• Structured annual events in several cities in Brazil to launch Clube Vip, an incentive program for gas station and franchise employees, with an audience of roughly 10,000 people/year.
• Developed and implemented TV VIP, a weekly online training on products, services and customer service for gas station and franchise employees.
• Managed the Ipiranga Bank of Candidates, an exclusive website for retailers and franchisees developed in a partnership with Vagas.com and e-Talent, to help them recruit the ideal person.
• Developed specific in-the-classroom and on-the-road training programs for gas station and franchise managers and attendants throughout Brazil, using trained instructors for roughly 25,000 people/year.
• Responsible for managing the Clube VIP, an incentive program for around 60,000 gas station and franchise employees.
• Responsible for managing Ipiranga´s Retail School, training gas station and store managers and attendants through various methodologies, with on-site and online programs.

Rio De Janeiro, Brazil

• Development and implementation of training programs for professionals from the Chevron sales team, retailers, franchisees and their teams.
• Training of the commercial team through the preparation, customization and implementation of sessions for the development of skills identified as priorities using Skill Building, an online tool employed by business.
• Development and implementation of “On the Job Training”, an e-learning and presential program for new employees in the Marketing and Sales areas.
• Customization of global training programs and development of local programs to meet specific needs in sales training, customer service, new product launches, team management, security and others, always in accordance.
• Development of Texaco brand retailers through sessions focused on sales, service, new product launches, people management, leadership, safety and others, in accordance with the company's vision, mission and values.
• Training of employees at Texaco service stations in customer service, products, sales, environmental safety, robbery and theft prevention and others.

Rio De Janeiro, Brazil

• Development of training and qualification programs for professionals from different Oi channels throughout Brazil.
• Development of sales training programs, products and training of the sales team of all channels.
• Development and implementation of the “PEV” (Sales Excellence Program), Training of “Mystery Shoppers” for implementation at POS and Training of Trainers.

Rio De Janeiro, Brazil

• Consulting to corporate clients, development of sales training programs and training instructor.
• Service to Corporate Clients from different segments, presenting solutions and implementing sales training programs for companies such as Amil, Brasif, Coloplast, Embratel, Claro, Tim, Oi, Sensormatic among others.
• Great experience in Sales Training, developing programs and conducting training sessions for the sales force (direct and indirect) in the Retail, Business and Corporate segments.
• Training of hundreds of sales professionals, from consultants to sales directors, in Sales Techniques, Negotiation, Strategic Sales and Consulting Sales.
• Negotiation and sale of solutions and training programs for corporate customers.
• Experience in monitoring the commercial team in the field to diagnose gaps in sales and develop training programs.

• Experience in the management of the commercial area, coordinating insurance sales focused on recruitment and development of sales professionals, administration, development and implementation of motivational campaigns.

Rio De Janeiro, Brasil

• Development, improvement, and implementation of training programs for new products, marketing and sales.
• Sales support for big accounts clients, supporting the sales strategy and acting in the after-sales.

Rio De Janeiro, Brazil

• Customer service in all stages of market research and exposure of results with market analysis.
• Quantitative Research: interview with clients to define objectives, prepare a questionnaire, organize data, analyze research and market information and present the results to the clients.
• Qualitative Research: group discussions and in-depth interviews.

Mba, Marketing

MBA in Marketing

Extension, Disney´S Approach To Leadership Excellence

Extension, Disney´S Approach To Quality Service

Extension, Disney´S Approach To Employee Engagement

Graduação, Marketing

Marketing