Vania Ozora Email & Phone Number

Surabaya, East Java, Indonesia

Leading the strategic development of Hospitality, Beauty & FMCG brand industry to create long-term profitable growth.On The Hospitality Industry, I spearheaded trajectories for Havanna Family Reflexology. Focuses on the powerful strategy and comprehensive activations to Havanna’s growth. Giving bulls-eye and establishing a strong foundation to further execute a set of integrated strategies to bring Havanna’s ambitions to life.Creating 3 comprehensive stages:1. Business Forecasting : Fundamental Strategic Growth Development to ensure enhancement & leverage business value by discovering the best utilization of its industry.2. Marketing-Operations Masterplan : A Significant Activations & Impact to harnessing the untapped business potentials and further differentiate it from competitors and allow it to better assist the market penetration & business expansion trajectory3. In-House Path : A Strategic Internal Process & People Mastery enhance Internal Efficiency & Effectiveness also creating The Service BlueprintWith the Marketing-Operations Masterplan, Havanna achieve 85% Total Revenue Growth from 2022 to 2023. Havanna achieve 1100% MRoI (Marketing Return on Investment) and success to decrease Marketing Budget from 25% to 2% from the Target Revenue.

Hands on in building multiple great brands from various industry, especially on Hospitality, Luxury Retail, and FMCG.

Surabaya, East Java, Indonesia

Customer’s Satisfaction was our number one priority as a part of Marketing Communications Team that worked in a hospitality field. As a Marcomm Intern I was given a responsibility to manage @harrisgubeng Instagram Acc, gave some responds to customers by direct message, and to build as well as maintain customer relations in every events. We also preserved good relations with stakeholders along with Media and Influencers. 1. On July, 2021. We were facing some crisis because of PPKM Level IV. As a Marketing Communication Team, we were trying to live up our hotels & to level up our revenue again by doing some promotional ideas & projects such as, compiled online food project named HARRIS Cafe On The Go, using social media to tell & show about our health protocols, collaborate with Periksain.id, and hard selling some food & snacks in front of Silloam Hospitals for queues there.2. As a Marcomm we always followed with the latest trends to compiled some promotions idea in accordance with the public needs & wants but still remain informative & effective.3. I have an opportunity to take part on "Ascott now Is a Part of Tauzia Management" Media Gathering, Pop-Up Resto Event "Seventeen Lounge x Nostimo Greek Grill Bali", HARRIS Gubeng Christmas Hampers, and many other activities.4. Given the opportunity to be PIC of Marcomm Team in created & compiled part of HARRIS Gubeng Christmas Hampers' Packaging such as Cards, Labels, Tags, and Food Belts. In this project, I also have the opportunity to delegate tasks and communicate with other divisions concerning about this project's packaging & customers' orders.5. I managed @nambalaper by HARRIS Gubeng Instagram Acc by arranged its material & feeds design, stories, and communicated with customers through Direct Message.