Facilitating communication and understanding between people is a common thread connecting my two professional focuses: guiding organizations towards their goals through service delivery, change and relationship management, and providing the highest level of language interpreting and translation services.With extensive experience in Operations, CX, Project, Change, and Relationship Management, I help organizations and their people navigate growth, operational improvement and transformation. My approach emphasizes relationship management, continuous improvement, effective communication, service delivery, and the human aspect of change, backed by certifications in Lean Six Sigma, Project Management, Agile Leadership, and Change methodologies. This year I started focusing this work on the exciting IT industry, as a Client Delivery Manager for NTT Data. In parallel, with nearly 15 years experience as a certified interpreter and translator, I have found one of my passions facilitating seamless communication across languages and cultures from an interpreting booth. I provide freelance conference and public services interpreting and legal translation, working with English, Spanish and Italian. This year, I decided to combine my two areas of expertise and launch a project called @Hereandnowinterpreting, an interpreting training initiative that provides a free, ever-growing library of interpreting practice material through YouTube. Its mission is to enhance the interpreting profession in New Zealand and the rest of the world by offering quality and accessible resources for aspiring and practicing interpreters.