Consistently exceeded monthly targets for the role (customer acquisition, insurances, debit and credit cards) demonstrating a strong understanding of product offerings and customer needs.Successful in opening new customer relations weekly, contributing to the expansion of the company’s client base, using a mix of cold calling and customer knowledge to propose the right products and packages.Provided exceptional customer service by actively listening to customer needs and implementing tailored solutions, resulting in increased customer satisfaction.Effectively resolved customer issues, leading to higher retention rates and fostering long-term customer loyalty.Leveraged strong communication and problem-solving skills to handle customer inquiries and troubleshoot issues.Collaborated with cross-functional teams to improve products and services based on customer feedback.Committed to maintaining a deep knowledge of industry trends and updates to provide the most accurate information to customers.

Enhanced previously acquired skills during tenure at Astaldi, demonstrating adaptability and commitment to continuous learning.Optimized groundwork team coordination and machinery planning, improving operational efficiency and project timelines.Reduced waiting times for other teams to commence work on-site, streamlining processes and enhancing productivity.Compiled comprehensive daily reports, providing clear and accurate updates on project progress.Managed the completion of a site journal for assigned work areas, utilizing both personal and team reports to ensure thorough documentation.

Coordinated on-site teams to enhance efficiency and performance, ensuring timely completion of project-related tasks.Managed and planned machinery resources necessary for the execution of work, optimizing utilization and reducing downtime.Maintained professional relations with quality control teams, fostering a collaborative environment to uphold the highest standards of work.Worked closely with subcontractors, ensuring alignment with project goals and maintaining open lines of communication.Implemented strategic planning to ensure project milestones were met within the established timeline.Monitored project progress, addressing any issues promptly and adjusting plans as needed to stay on track.

Identified and procured the correct spare parts for the company’s machinery, ensuring optimal operation and reducing downtime.Managed personnel, tracking hours worked and maintaining up-to-date documentation, demonstrating strong administrative and leadership skills.Implemented efficient tracking systems for personnel hours, contributing to accurate record-keeping and payroll processing.Liaised with suppliers to negotiate cost-effective deals for spare parts, contributing to the company’s financial efficiency.Maintained a well-organized system for documentation, ensuring easy access to information and compliance with company policies.

Assisted with opening and closing procedures of the shop, ensuring readiness for business and security at the end of the day.Served customers in multiple roles, including cashier and waiter, demonstrating versatility and strong customer service skills.Performed kitchen duties as needed, showcasing ability to adapt and contribute to team efforts.Maintained high standards of service even during peak hours, contributing to positive customer experiences and repeat business.