My role as a project executive is to be involved in the hands-on planning, organising and delivery of Pharmaceutical events, creating a seamless delegate experience from the initial invitation through to the final feedback form. The role involves pre-event administrative tasks (such as liaising with international delegates), communicating with venues and suppliers, and being on-site with the team to make sure our events are delivered with precision. I also create website for clients using the Cvent systems and have a slight understanding of HTML as well as learning and assisting in creating budgets for clients. Part of my job is to deal with internal and external stakeholders in order to ensure the events run smoothly. I book travel and accommodation for delegates up to 600 pax by ensuring the delegate management system we use (Cvent) is correct. I understand the delegate management process from pre event to the post event details and the delivery and management process behind it.

My role as an Assistant Meetings and Events Sales Manager was to ensure I take conference bookings to the highest standard and offer the best customer service to our clients. This process it to ensure that I have gone through all the requirements the Client needs for our operations team carry out the conference successfully. I also need to make sure that my team and I are on track for making budget looking at financial date from previous years to make sure we improve this financial year. Within my role also involves administrative jobs such as filling archiving and billing. I am also there to support my team and ensure they are doing work to the highest standards and ensuring they have the correct changes on bookings too. I am extremely new to this role and have picked it extremely quickly as it is a fast paced environment, I also find my degree and previous jobs gave me the necessary skills to do well.

My role was to ensure that customers are receiving the right product with the best customer service experience. Ensuring that every single customer is treated with the utmost respect and making sure they have all the necessary information before leaving the store. As an individual I will try my personal best to ensure that all queries and issues are dealt with personally or whether it needs to be escalated. As an advisor I am also expected to keep up to date with the technology and the systems required to do the job. With it being a fast paced environment being alert and trained is both key and vital.

To me this role is to ensure that customers are receiving the right information for the product they have purchased, providing technical support when needed and coaching and training my team. Time management is essential to my role as there is a booking system in place, which allows me to schedule where and what I need to be doing and when. I am forever learning in this role to find solutions to problems and this helps me build up my skill set.