• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

• Managed allotted learning time to maximise student achievement.• Maintained complete and accurate records of student’s progress to comply with administrative requirements.• Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.• Conducted in-depth assessments, providing feedbacks on grammar, syntax, spelling and punctuation to increase learning development.• Provide foreign students with English language skills to improve communicative ability in speaking, listening, reading and writing.

• Collected customer feedback when processing payments to enable service improvements.• Maintained flawless cleanliness levels for optimized hygiene and customer comfort.• Maintained excellent customer satisfaction by proactively assisting with requests and going the extra mile to provide enjoyable customer experiences• Ensured a clean, well-presented appearance at all times, upholding professional company reputations.• Dealt with customer complaints calmly and professionally, proactively seeking positive outcomes.• Handled cash payments, processing accurately to minimize till discrepancies.