Defined & successfully implemented tech portfolio / product management playbook end-to-end (initiation -> evaluation -> approval -> delivery -> measurement -> feedback), which helped with right prioritization, right sourcing, and right delivery of programs in support of enterprise business values. Provided executive & senior leadership updates real-time/near-time that tracked metrics around AOP, budget management (forecasted vs planned vs actuals), total cost of ownership, ROI, efficiency gains, platform/product health, performance benchmarks, and voice-of-the-customer.Enabled & managed business critical platforms (Salesforce), modernized & transformed bespoke vintage order management systems including a phenomenally successful “one-fell-swoop” migration of > 65 million rows of data, 300 users, and multiple business units that required zero hyper-care. Implemented automated dashboards (in Confluence & Jira) for product roadmap, program increment planning, epic grooming, RAID logging, sprint delivery, defect tracking (Zephyr), and CI/CD (Jenkins & Copado) release notes.Established operational excellence in several revenue-facing platforms (responsible for ~$1Billion) with well-defined production support SOPs including knowledge articles, proactive monitoring, regular health-checks, continuous benchmarking, automated alerts and notification resulting in exceeding SLAs (higher availability & lower incident counts).Identified & eliminated redundancies / inefficiencies and automated (RPA UiPath) where possible, which led to overall 35% improvement in quality and significant cost savings YOY.Built highly motivated cross-functional & cross-platform teams (including multiple vendors) with clear RACI from the ground up, that now thrive in a collaborative and positive environment fostering learning and cross-training. This has resulted in high talent retention, upskilling, and career growth.Effective vendor evaluation and selection using RFPs and SWOT analysis.