Vanitha Kumar Email & Phone Number

Proven technology leader known for successfully aligning, strategizing, and delivering towards the company’s transformational and operational goals / objectives.Proficient at forecasting, planning, and managing multi-million-dollar budgets and SOWs, for both fixed and T&M.Excellent track record in maintaining high availability platforms with determined focus on positive customer engagement, technology product management, and operational excellence.Highly successful in building and managing cross-functional teams comprising of sponsors, stakeholders, SMEs, delivery partners (both internal and external) within IT and business.Adept at forming and sustaining relationships both internally and externally for effective collaboration and successful delivery.

Listed skills include Software Development and It Service Management.

• 

  Director - It

  Deluxe

  May 2008 - Present - Remote

  Defined & successfully implemented tech portfolio / product management playbook end-to-end (initiation -> evaluation -> approval -> delivery -> measurement -> feedback), which helped with right prioritization, right sourcing, and right delivery of programs in support of enterprise business values. Provided executive & senior leadership updates real-time/near-time that tracked metrics around AOP, budget management (forecasted vs planned vs actuals), total cost of ownership, ROI, efficiency gains, platform/product health, performance benchmarks, and voice-of-the-customer.Enabled & managed business critical platforms (Salesforce), modernized & transformed bespoke vintage order management systems including a phenomenally successful “one-fell-swoop” migration of > 65 million rows of data, 300 users, and multiple business units that required zero hyper-care. Implemented automated dashboards (in Confluence & Jira) for product roadmap, program increment planning, epic grooming, RAID logging, sprint delivery, defect tracking (Zephyr), and CI/CD (Jenkins & Copado) release notes.Established operational excellence in several revenue-facing platforms (responsible for ~$1Billion) with well-defined production support SOPs including knowledge articles, proactive monitoring, regular health-checks, continuous benchmarking, automated alerts and notification resulting in exceeding SLAs (higher availability & lower incident counts).Identified & eliminated redundancies / inefficiencies and automated (RPA UiPath) where possible, which led to overall 35% improvement in quality and significant cost savings YOY.Built highly motivated cross-functional & cross-platform teams (including multiple vendors) with clear RACI from the ground up, that now thrive in a collaborative and positive environment fostering learning and cross-training. This has resulted in high talent retention, upskilling, and career growth.Effective vendor evaluation and selection using RFPs and SWOT analysis.