Vanitha Perumal Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Part of Collection Controls & OperationsManaged almost all activities in Collections Operations.Handled complaint management, cheque presentation and initiate legal proceedings.Validator for KRI areas under.
• Validate settlement proposals against the financials as per system
• Check whether proper DOA is in place for the proposals raised and deviation if any to be taken to the concerned authorities
• Data Maintenance and provide management with timely update
• Prepare & issue settlement offer/closure/clearance letters to customers
• Providing suggestions on process improvement

Dubai, United Arab Emirates

• Identified and followed up with debtors using various information sources and modes of communication for accomplishing collection targets.
• Interacted with debtors for modifying payment schedules, generating awareness on legal obligations, penalties for and consequences of non-payment, regulations or procedures related to payment of account.
• Ensured accomplishment of Resolution & Roll Back percentage provided on monthly basis by the business as well as day to day productivity targets.
• Guided team members in ensuring compliance to Dialer Metrics and call standard as set by the bank for effectively resolving customer issues.
• Escalated critical cases based on organizational escalation matrix to minimize potential business impact. Processed blocking of cards pertaining to departed or deceased cardholders followed by reporting to concerned.

Chennai Area, India

• Highlights:
• Played key role in migration of Vendor Management process from all 5 regions across globe to Chennai HR Shared service leading to reduction of complaints.
• Enhanced operational efficiency by defining and maintaining TAT for various processes.
• Rated as Best team on quality & people engagement 2014, Highest people engagement score across 2011 & 2012 – GCC –one among top 5, Best Responsive Person, 2012, Employee of the year, 2009, ICON Team Award, 2011 H2.
• Graduated from the position of Senior Executive, Team Leader and subsequently to the position of Associate Manager during tenure with the organization. Responsibilities: As Associate Manager - HR (Banking Operations /.
• Interacted with vendors rendering support to recruitment activities of the bank and processed payments related to talent acquisition across 70+ countries.

Chennai Area, India

• As Supervisor & Quality Coach - Collections for Standard Chartered Bank, UAE
• Involved in recruitment, retention and evaluation of qualified staff for the department based on business and operational requirements.
• Managed settlements and optimized benefits based on process SLA parameters leading to enhanced client satisfaction and superior quality service.
• Acquainted team members with Dialer Metrics and other organizational procedures for implementing the same in day to day business transactions.
• Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for the team members based on identified training needs.
• Prepared and presented various status reports for the senior management and other stakeholders to enable effective decision making.

Mba_Hr, Human Resource, First Class

MBA HE

Bachelor Science Of Maths, Maths

Highest Q12% across the floor among all other teams Highest ever target accomplishment in Cards frontend protfolio eer since the.