Vanitha Shankar Email & Phone Number

Equally energized by execution and strategy, I help clients envision diverse strategies, transforming them into concrete value propositions and seeing them through to successful design implementation. And I see Design as a larger part of the business and strategic landscape.My key focus areas are:1. Enabling design maturity: Collaborating with business leaders to drive customer-centric transformations through first-mile and last-mile touchpoints. Achieving sustainable growth, differentiation, and positioning through institutionalized full-stack human-centric design practices.2. Nurturing design education: Designing curated programs and facilitating executive training for Service Design, Design Thinking, Omnichannel Strategy and Innovation, UX Foundations, UCA, and conceptual Design as part of the HFI's CUA, CXA, and rapid courses.3. Empowering Innovation & Startup ecosystems: Building full-stack UX/CX/innovation capabilities, UX + advanced tech synergy, strategic alignment, unified experience vision, integrated CX journeys, SDG alignment with impact metrics, and process optimization.Experience HighlightsIn every role, I have taken Design to a non-design arena and demonstrated its value through tangible outcomes. My work has always been about moving the needle of design maturity.- 20+ years managing and implementing Experience Design & Innovation programs at FIS, Citibank SG, DCB Bank, and Accenture SG.-Led a participatory design institution promoting innovative and intersectional thought leadership, bringing together veteran industry shapers/ thinkers, academia, C-suite leaders, citizens, policymakers, and artists.Background: My career has taken fascinating turns, from engineering graduation and a post-graduate diploma in network-centered computing to interaction design and service design, heading client content strategy, and growing/leading a think tank for the city where I grew up. I believe digital transformation is, at best, a human transformation experience. I aim to leverage human centricity and sustainability as core business growth and differentiation drivers.Certifications: I hold advanced certifications in design leadership, future thinking, service design, design ops, ethnography, and HFI’s CUA and CXA tracks. Visit my website, www.vanithashankar.com, to check out my work.

Listed skills include Requirements Analysis, Business Analysis, Software Project Management, Requirements Gathering, and 7 others.