Efficiently allocate Daily BAU activities to the team, ensuring prompt completion within SLA guidelines.Review and approve over 60+ swift payments (MT202, MT103, MT210, etc.) and thousands of cash transactions daily with exceptional precision.Assist the team with bespoke queries, transactions, and doubts, facilitating timely and effective issue resolution.Proactively address client queries, handle escalations, and ensure timely resolutions.Automate daily repetitive tasks to minimize manual intervention and elevate transaction accuracy.Streamline adhoc and bespoke processes, securing approval from the onshore team.Collaborate with Client Service Managers, custodians, clients, and onshore teams to investigate and rectify aging & sensitive cash breaks.Prepare and present monthly dashboards, transaction reports, and EOD reports to internal management.Formulate comprehensive Standard Operating Procedures (SOPs) based on client requirements, enhancing operational efficiency and accuracy.Lead process migrations from Onshore teams, develop SOPs, and conduct seamless team training for successful transitions.Create and manage a training plan for new joinees to ensure smooth onboarding.Serve as an SME and the primary point of contact for Onshore teams, clients, and Client Service Delivery Managers from the UK & US regions.Implement cross-training and establish backups to maintain uninterrupted team functionality.Prioritize critical SLAs across various clients and consistently uphold 100% compliance.Provide audit samples to ensure strict adherence to SOPs for both internal and external auditors

Efficiently review and approve cash instructions, swift payments within specific SLAs, ensuring smooth and error-free processing with 99.9% accuracy Swiftly generate and report Overdraft balances to more than 23 clients within a 30-minute timeframe, ensuring timely and accurate information.Thoroughly investigate over 100 Overdraft breaks daily and promptly update clients with relevant details, facilitating effective resolution.Seamlessly liaise with custodians and internal stakeholders to proactively resolve overdraft issues and maintain precise balances.Timely escalate issues to Team leaders and managers, ensuring swift resolution and exceptional service delivery.Skillfully onboard and train new joiners to grasp the process seamlessly and commence work effortlessly without any hindrances

Expertly managed cash operations, diligently posting transactions for 16 clients within strict SLA deadlines to ensure precise daily EOD balances at the back office.Proficiently handled swift payments, processing various swift types (MT202, MT210, MT599, MT103) through designated applications like MTS and GCM.Swiftly responded to internal email queries regarding cash breaks, fostering relationships with internal teams for seamless collaboration.