• Build and strengthen relationships with key accounts thereby ensuring high customer satisfaction by providing them with solutions agreeable to both the parties• Interfacing with customers to understand their requirements and delivering through a process driven methodology.• Developing and ensuring customer satisfaction by driving excellence through process and people. Developing capabilities within the organization at various levels to drive growth and performance Stakeholder engagement for a better understanding of the various business needs and plan interventions Initiating various other Projects identified to engage, retain and develop internal customers Designing and delivering various leadership development programs in sync with/ leading to awareness and reinforcement of organizational culture• Managing and initiating projects to drive business level goals.• Induced Domain courses to help the staff get edge over others in the industry.