Vanja Dosan Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

At The Intersect Group, everything we do is about making a positive impact through relationships. That’s why we take a hands-on and people-first approach to talent strategy and placement. The Intersect Group (TIG) offers talent resource solutions to organizations and professionals within IT, Finance & Accounting, and Digital Marketing Technology. We provide a flexible, and inspired approach to the modern workplace with an old-school commitment to treating people right.I am the Recruiter II at TIG. Whether you’re our client, our candidate, a fellow colleague, or part of the community around us, you can expect transparency, integrity, and respect. That means being good listeners and digging deep into your specific needs and goals so we can find the right fit for everyone involved. We’re not afraid to have tough conversations when they're too important to ignore. If issues come up, we talk straight and work them out. We’re committed to making everyone around us successful, so we do what’s in your best interest. It's our commitment to you and it’s the right thing to do. Inc. Magazine has recognized The Intersect Group as one of America’s 5000 Fastest Growing Companies. The Intersect Group has also been recognized as one of the Nation’s Best and Brightest Companies to Work For.Visit our website to read more about how we’re changing the talent conversation for good.

Columbus, Ohio Metropolitan Area

• Utilize a diverse set of candidate acquisition tools to attract talent • Create and foster relationships with colleges, professional organizations, networking groups, etc.• Recruit and source employment candidates through cold calling, attending conferences/job fairs, job postings, and internal referrals • Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements • Perform prescreening activities to determine potential candidacy • Interview – Review candidate career history, salary expectations, desired location(s), availability, skills, education, certifications, etc. • Complete candidate checks including items such as employment references, education verification, drug screen, assessment testing, and video resume filming (if appropriate) • Performs detailed reference checking and/or reference analysis on selected • Maintain an ongoing understanding of the active and passive needs of the division • Provide appropriate guidance and prep information for candidates interviewing and accepting positions with Dawson clients • Maintain ongoing communication with all candidates whether placed or not, active or passive • Provide counseling or feedback as requested by the client • Assist with any payroll or administrative issues that pertain directly to the employment of the candidate by Dawson • Communicate termination notices and feedback provided from the client as warranted • Uphold a candidate database that is accurate, relevant and in line with the ongoing demands of the division • Maintain a working relationship with both the service and sales teams to ensure the highest level of client service delivery • Work cooperatively with all members of the staffing team to develop and implement staffing plans and activities • Document all activities including, but not limited to information relevant to the process of candidate acquisition, screening, placement and management

• Serves as the dedicated point of contact for their accounts (between 150-200 accounts) and own the overall relationship by increasing adoption, ensuring retention, and satisfaction• Conducts data migrations and imports when necessary for new and existing customers• Builds customer relationships• Travels occasionally to local customers for onsite implementation or training sessions• Guides customer through the implementation process and understands organization’s current process, pain points, and goals• Ability to share industry knowledge, utilize custom formula fields• Collects and documents success stories, quotes, and key use cases from customers• Monitors the health score of their customers to identify opportunities or risks• Notifies customer quarterly about new product enhancements and opportunities for expansion• Emails and calls all customers quarterly to ensure they are happy and successful with the FMX software• Utilizing Churnzero to do so• Maintains a low churn rate (< 2%) by monitoring customer health and expanding (up-selling) the product to current customers

• Identifies recurring issues that come up with customers• Uses Zendesk software to record, track, and document support cases• Performs post-resolution follow-ups with customers as necessary • Accesses software updates, knowledge bases, FAQ, and any other resources to aid in problem resolution • Assists in developing user guides, help-sheets, learning center documentation, FAQ lists, training material, and departmental procedures to assist teammates and end-users• Participates in support shifts as primary or secondary support• Answers customer inquiries and effectively handles customer complaints• Conducts data migrations and imports when necessary for new and existing customers• Supports customer success managers with implementation of new customers

Columbus, Ohio Area

• Coordinate and lead program planning and design discussions with internal partners to develop and design client specific programs.• Build and maintain good relationships with internal and external partners.• Discuss and develop solutions to meet program objectives.• Lead and coordinate discussions and action plans regarding planning/development phase of product enhancements. • Managing installs from end-to-end by setting up test plans that can be executed into production.• Design and manage specific audits and quality assurance processes that support the product marketing capability. • Work with partners to ensure appropriate levels of approval have been received• Provide direction and assistance with executing programs on time, as scheduled, to ensure everything is functioning correctly and as designed.• Managing new client implementations projects and identifying any potential development needs.• Coordination the development of action plans to address the client needs using the statements capabilities.• Understand and use system logic to complete required program set-ups.• Ongoing management of documentation of our capability process.• Organizing and conduction meetings to teach internal partners on capability options, functions, and processes. • Make ongoing recommendations and modifications to processes. • Lead operations weekly meetings.• Taking ongoing trainings and overviews of the business, technologies, and capabilities we can achieve.• Contribute to the overall success of the Capability Operations team and providing support beyond operative areas of expertise.

Columbus, Ohio Area

• Provide comprehensive case management services to all clients including: intake assessment, benefit assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and referrals.• Maintain a caseload of 18 families.• Meet with clients weekly or simultaneously. • Connect families with needed and available community resources.• Coordinate monthly treatment reports with foster care agencies.• Consult and cooperate with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals.• Follow-up with clients and agencies as appropriate to document use/success of referral.• Input accurate and complete data for all contacts with clients into agency database.• Ensure that all documents submitted on behalf of a client are valid.• Conduct outreach to neighborhood schools.• Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.• Adhere to agency policy, procedures and the professional code of ethics. • Attend court hearings and trials.• Other duties as assigned by supervisor.