Vanja Šušak Email and Phone Number

Individual financial planning for clients in area of various financial services (bank credits, insurance & investments, solutions for savings, retirement plans, etc.). Unique concept and approach enables us to be fully objective and to assist our clients in many years ahead.

Leading team responsible for Business SME and Corporate customers segment management Strategy and activity planning and execution lead, proposition/pricing management for mobile and fixed services, close cooperation with all company departments, especially with Business sales Revenue/value management (identify “leaking” areas or growth potentials, x/up-selling activities)Core responsibility: Budgeting, Revenue, Value and NA/market growth; segment accountabilityRoaming management process ownership (wholesale & retail)EU4 lead & execution of future regulatory obligations on the company level (all segments/brands)

Leading team responsible for wholesale & retail roaming proposition (all company segments/brands) Roaming management process ownership (wholesale & retail), budgeting responsibilityLead and execution of all EU regulatory obligations after entering EU, lead in international project regarding SINGLE IMSI & LBO future strategies

Coordination of all relevant departments with goal to achieve excellent service level/CEX that will create relevant, constand and positive CEX with long term loyaltyLeadership of relevant strategic service project (responsible directly to the Board)Continuous measurement of Service KPIs (Satisfaction, NPS, Sales Service Standards, etc)Activities focused not only on external customers, but also internally

Leading team responsible for postpaid residential customers segment managementStrategy and activity planning & execution lead, proposition/pricing management for mobile services, Revenue/value analysis with goal to identify revenue “leaking” areas or growth potentials, x-selling and up-selling activitiesCore responsibility: Acquisition (market share push), Revenue, X-selling and up-selling, budgetingFull CLM, from initial idea till product/service/promotion launch on the market, efficiency analysisNegotiations with various companies regarding joint cooperationsPresenter on Press conferences and partner network events

2001 – 2002 Junior promotions manager; 2003-2004 Senior product manager; 2004-2005 ExpertStarting in 2001 with responsibility for promotions and afterwards enlarging responsibility to product/tariff management (tariff/promotion pricing, marketing campaings, Task force lead on the company level from idea to launch)