A result-oriented professional with 25+ Years of experience in Customer Services, Operations, Projects, Program and Product Management, Negotiation, SLA and Contract Management, Profit & Loss ownership, Strategic Growth, Revenue Generation, Domestic & International pre-and post-sale support, Customer Relationship Management, Influential Leadership, Resource Management, Process Improvement, Digital Innovation, Automation, UAT, Technical Support and Inventory Management. # Manage 10000 ATMs with a team of 275 people across the country. # Implementation of Automation using AI Technology # Responsible for Business Service Operations, Program and Product Management, Profit & Loss, and revenue Growth.# Grew revenue from Negative to Positive with a Gross Margin of 30%.# Setting up and guiding the team of professionals in Field Operations, Technical Support, Training, Call Center, Repair, Stores, and logistics.Achievements: # Consecutive achieving Gross Margin for the last 5 years with increasing profit trend. # Best Project Management and On-time Delivery. # Program Execution.