Van Michael Barriga Email & Phone Number

United States

• Provide both in-person and remote support via Slack and Jira tickets using basic troubleshooting knowledge and company documentation, resolving an average of 180+ IT support tickets• Manage asset and license tracking using Snipe IT• Utilize Mac terminal commands to migrate users from our old MDM to Jamf, allowing full supervision on the migrated devices• Maintain updated documentation for common IT support troubleshooting• Handle user permissions and provisioning for onboardings, departures, and access requests using Okta administration synced from our Active Directory• Collaborate with the Talent Acquisition and Human Resources team regarding new hire onboarding experience• Administer operational software such as Google Workspace, Slack, Okta, and Jira• Create and deploy company-approved software on Software Center for Windows using Microsoft Configration Manager• Utilize Jamf Protect and Symantec Endpoint Management to maintain asset security on 700+ active, corporate-owned, Windows or MacOS devices • Work closely with RingCentral vendor support to handle VoIP deskphone licensing issues• Utilize Uniflow • Run A/V support via Zoom or Google Meet for Global Company All Hands and local office events• Oversee Google Meet meeting room functionality for our San Francisco office• Decommissioned and handled inventory for Meet units no longer in use• Set up scan to email functionality on a remote office printer via SMTP configuration on Google Workspace Administration

United States

• Administrate cataloging internal information pages saved in separate PDF files for a deprecation project expecting to finish within a week, completing within the first day of the process• Troubleshoot Jira tickets varying in difficulty submitted to the IT queue using company internal resources and MacOS, Windows, and Google Admin knowledge resulting in an average of 80+ tickets resolved each month• Utilize Zoom remote desktop control and Google Meet to support 500+ users under the hybrid model worldwide with basic computer hardware troubleshooting and maintenance• Manage the E-Waste recycling project involving end of life assets of varying operating systems resulting in 173 assets wiped and prepped for recycling in the span of a week• Support 1000+ users in the company regarding their access needs using Active Directory and Okta administration• Identify A/V issues in meeting rooms of varying sizes, including All Hands spaces, while learning new technologies and hardware to support conference calls both locally and remotely

San Francisco, California, United States

•Troubleshoot Jira tickets varying in difficulty submitted to the IT queue using company internal resources and MacOS, Windows, and Google Admin knowledge resulting in a total of 69 resolved tickets within the first two weeks of Service Desk duties and 14.5% of total ticket resolution• Utilize Zoom remote desktop control and Google Meet to support 500+ users under the hybrid model worldwide with basic computer hardware troubleshooting and maintenance• Manage the E-Waste recycling project involving end of life assets of varying operating systems resulting in 173 assets wiped and prepped for recycling in the span of a week• Support 1000+ users in the company regarding their access needs using Active Directory and Okta administration skills• Identify A/V issues in meeting rooms of varying sizes, including All Hands spaces, while learning new technologies and hardware to support conference calls both locally and remotely

San Francisco, California, United States

• Managed new hire user accounts using Active Directory to provide role-specific access and group membership• Trained and onboarded an average of five new hires bi-weekly with company tools such as VPN, multifactor authentication, JIRA ticket submission, and basic new hire preparedness• Created new onboarding resources such as slide decks and pdf docs pertaining to basic new hire set up resulting in reducing onboarding session length by 15 minutes• Handled employee offboarding which includes return box shipments via FedEx and account deactivation on OKTA, Active Directory, and Google Admin• Collaborated with the Human Resources team to solidify the IT offboarding process producing double the turnaround of departed users returning company owned hardware and documents from previous process

San Bruno, California

• Assisted 1,100+ users with basic computer hardware troubleshooting and maintenance• Inventory and asset management and e-recycling• Utilized inventory data management software to maintain inventory accuracy

Colma, California 94014

• Provide customer service by presenting products, working with fellow team members, and initiating small talk, boosting sales up by 51% for the grocery department• Answered customer inquiries regarding current product sales, as well as specific product differences• Convey good customer service by answering customers’ questions and supplying what they are looking for, leading to 7 regular customers in the company• Administer tasks for 5 team members every day, increasing team member support and productive teamwork• Collaborate with the department team leader each week to create a learning plan and perform projects through mentoring sessions, improving knowledge regarding the backbone of sales in the store, and acquiring leadership skills• Take initiative to observe and provide leadership over two new team members each month, resulting in increased new hire support• Maintained cleanliness of the sales floor, merchandise, backroom area, and equipment used

Pleasanton, Ca

• Assist End User Services team with test cases related to migration from on-premises to cloud based servers• Provide assistance to business partners regarding their incident tickets• Communicate with business partners to assure the resolution of incidents, closing a total of 65 incident tickets within two weeks

Quaility Assurance

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500.

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