Vannessa Moore Email & Phone Number

• Expertise in Test Cases analysis/design, Test Scripts Development/Test Plans/Cases, Test Summary Reports, Defect Tracking/ Scenarios
• Responsible for leading/managing Offshore Testers the information Technology Department in accordance with organizations policies/goals
• Keen ability to define, estimate (time lines, budget, scope) project plan, report upon, and execute projects plans. Strong ability to manage the Client relationship to include managing project scope, change control.
• Lead multiple projects with Testers to ensure that requirement specifications were met. Ensure that SDLC (full life cycle) SOX process is adhered to. Lead/direct the works of others. A wide degree of creativity/latitude
• Setting up the test environment by installing manually/configuring the automation/Integrated Test Management Tools like Test Plans, Testing Documenting, Testing Procedures, Design Test Cases, Test Scripts, Test.
• Experience in all the phases of Software Development Life Cycle (SDLC) Methodologies including Waterfall Model Methodology, Defect Tracking/Requirement Traceability Matrix

Carmel, Indiana

• Successfully handled performance feedback to Management on a weekly basis
• Trained new Associates on current Business and Customer Service Procedures
• Responsible for providing day-to-day IMO/Agent servicing
• Provided Worksite transaction processing and for managing service and operational relationships of Clients
• Ensuring Customer needs are met in a manner that exceeds expectations
• Responded to Worksite Agents via telephones calls, emails as well as making pro-active outbound calls to Agents and Policyholders

Carmel, Indiana

• Trained new Associates on current Business and Customer Service Procedures
• Experienced in maintaining existing policies by processing Upgrades, Downgrades and Reinstatements for Group and Individual Policyholders
• Personally communicated with Policyholders about their changes request ensuring if any missing requirements are needed
• Sent letters to the Policyholder about the changes make to their policy
• Prepared and applied cash that accompanied the applications to Group and Individual policies
• Processed complex inquiries from Customer Service through CS01 tracking

Indianapolis, Indiana

• Verify Policyholder eligibility
• Updating and inputting information from the medical bill onto the database
• Processed and complete insurance claims, submitting payment along with an EOB to the Policyholder
• Contacting Provider / Policyholder via phone or letter asking for additional information if needed

Indianapolis, Indiana

• Interact with Policyholders, Providers office and Insurance Agents
• Communicated via telephone, by email, fax, regular mail or in person
• Personally communicated with Policyholders about the status to their policy, reporting claims and explained policy benefits
• Sent letters to the Policyholder about the changes made to their policy
• Responsible for reporting day-to-day performance to Management

Indianapolis, Indiana

• Advising and assisting Agent and Policyholders
• Answered questions, complaints and provided quotes when needed
• Processed Beneficiary changes, Upgrades, Downgrades and Reinstatements
• Sent letters to the Policyholder informing of changes made to their policy

• Compiling Customer Service Representatives monthly call reports for Management
• Typed and mailed letter to the Policyholders about changes made to their policies
• Organized incoming and outgoing faxes and made sure that they were delivered
• Copied short/long term application for Submissions on a daily basis, in a timely manner