• Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.• Overcome stalls and objections & suggest money sources for debt payment.• Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.• May advice management regarding collection strategy effectiveness for various portfolios.• May help resolve higher level disputes.• Performs other duties as assigned.• Posts customer payments by recording cash, checks, and credit card transactions.• Updates receivables by totaling unpaid invoices. • Maintains records by microfilming invoices, debits, and credits. • Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.

● Responsible for Follow up with clients for involving credit and collection ● The responsibility of the job was to deal with clients when they call for payment plan options.● Understand the reason for Non Payment acknowledge appropriately.● Give them payment solutions and take the payment over the phone by being complaint with Bank Policies and procedures.● The responsibility of the job was to deal with clients when they call to get Payment Options & Providing Suitable Options, Payment Plan & Arrangement.● Offering payment resolution by giving settlement options.