Van Nguyen Email & Phone Number

Mountain View, California, United States

• Project manage client system change requests, roadmap items and bug fixes with product management, software development, quality assurance and operations teams • Maintain state-based exchange accounts that consist of over 600,000 enrollments• Utilize Jira query language (JQL) to oversee agile sprint planning to adhere to release timelines• Coordinate user acceptance testing (UAT) with clients prior to production deployments• Organize, proofread, extract and assemble release notes including UAT preparation materials• Maintain business relationships with executive clients and communicate high-level stakeholder release metrics• Improve operational processes and workflows to increase efficiency, reduce errors and deliver on time

Mountain View, California, United States

• Work with cross-functional teams to fix defects and plan implementation projects• Communicate system design changes to stakeholders

Mountain View, California, United States

• Communicate upgrades and deployments to clients• Build product release notes

San Francisco, California, United States

• Maintain the integrity of enterprise clients’ electronic eligibility data by implementing, processing, auditing, validating and transmitting files in HIPAA ASC X12 Benefit Enrollment and Maintenance 834 format to insurance providers • Improve business operations, quality, and scalability of information systems with developers through business analysis

San Mateo, California

• Streamline open enrollment strategies across multiple BenAdmin systems, Salesforce and insurance carrier systems, eliminate manual processes by automating repetitive tasks • Project manage and QA over 3,000 electronic feeds during implementation requiring plan and structural changes during Open Enrollment that consisted of over 220,000 members

Pleasanton, California

• Formulated EDI ANSI X12 5010 834 medical, dental and vision enrollment specifications for electronic feeds and mappings for integration with external information systems. • Routinely balanced the deadlines and requirements of ~30 concurrent projects each implementation period.• Support in client requirement customization to configure benefits into file builds and analyze complex data for cross-functional business processes• Establish SFTP connectivity and sustained stability of 834 files after go-live• High-level understanding of claims, billing, and reconciliation• Extensive knowledge of employer benefits, Medicare services, CMS, COBRA and Retiree plans• Contributor of product design improvements with the development team• Active team member in process improvements and bug fixes • Implemented payroll files and performed data migration

San Ramon, California, United States

• Mentored 28 licensed agents and 100 temps and conducted training of Medicare Supplement and Medicare Advantage products• Exceeded 100% of monthly, quarterly and annual sales goals through inbound and outbound call campaigns

San Ramon, California, United States

Top producer of Medicare Supplement and Medicare Advantage plans

Master Of Business Administration (Mba), Health Services Management, Gpa: 3.8

Bachelor Of Business Administration - Bba, Marketing, Gpa: 3.8