TEAM MANAGER / CUSTOMER SERVICE MANAGERDynamic, highly knowledgeable system support professional with over 20 years of experience leading and contributing to after sales service and technical support. Effective communicator able to develop constructive employee relations, deliver engaging staff training, and maintain positive client interactions. Skilled at multi-tasking and achieving goals in time-restrained, deadline-driven environments. Self-starter, proactively learning systems and motivating team members to be self-motivated. Adept at implementing new technology and leading-edge software and hardware for maximum utility and productivity.Demonstrated success in:• Empowering teams by translating complex concepts into clear, easy to understand information.• Researching products and systems, to gain expertise and provide technical problem solving & support.• Blending theoretical concepts with common sense for successful real-world application.Fluent in English & Italian and proficient in French & Spanish; open to relocation.