Maintain working knowledge of products, order fulfillment policies and procedures, contractual agreements and basic accounting processes.Ensure the timely and accurate delivery of client and agency items.Responsibilities include but are not limited to: -Attend daily (or weekly) production meetings (as requested)-Check initial input for accuracy and request additional information (if needed)-Alert Management if deadlines cannot be met-Help to obtain best possible delivery dates for items-Proactive and self-directed in all order fulfillment functions-Demonstrate sound judgment in resolving fulfillment issues

Technical Support Specialist in a 2nd Level IT support team having mainly Maintenance and Monitoring tasks.Key Achievements: Being successfully responsible for the handling of ‘Fault, Performance, Configuration, Security and Accounting management of a designated group of customers (main account: Sainsbury’s, UK). Being able to be the ‘on the job’ guide for the EMC Remote specialists (junior/ senior). Participation in performance’s meeting. Achieved the ability to represent CCC HA on the status calls with the customers. Being successful in timely providing reports of any event and a detailed report of exception.

Technical Customer coordinator of an international team providing 1st and 2nd level IT support in multiple languages.Key Achievements: Coached 1 team of 9 agents taking care of the support technical aspect for the customers, provided new hires with training, implemented and maintained the internal knowledge base, improved the helpdesk resolution rate from 30% to 80%, attended regular conference meetings with customers to optimize the service support, managed escalations and implemented new processes. Actively participated to the office transition from Amsterdam to Budapest, provided training to new agents in Hungary.

IT Helpdesk teamwork for an International Company providing technical support on Windows Operating Systems, MS Office, Internet explorer and other Microsoft products, local applications and Network problems via the telephone or remotely to customers around Europe or NCR's internal customers.Key Achievements: Provided 1st and 2nd level support, trained new hires, kept the team up to date regarding new software deployments and procedures.

Call Centre and Customer Support (back office) tasksKey Achievements: After a 6 months period in the call center, I have got a promotion for my accuracy in the work and I was called to be part of the Customer Support Department. There I reduced an enormous backlog (6 months) that was due to a sickness leave, in just 3 months!

Call Centre tasks

Main Tasks: Refunding defective products following the Nike's supply chain procedure

Dublin. Freelance Linguistic ReviewsMain Tasks: Language reviews, QA spot checks and glossary modification. Translations and reviewing of manuals of videogames and other software documentations.; Main Tasks: Hardware and operating system environment set-up for localized applications. Software analysis, identifying and isolating problems of the product, linguistically and functionally, and providing support to the localization engineers. Integration, compatibility and acceptance testing. Reporting and regression bugs through database. Training and support provided to new entry QA Test Engineers.