Ivan Gavrylin Email & Phone Number

Львов, Львовская Область, Украина

• user support on complex technical issues
• mentoring of support managers
• helpdesk administration
• communication with developers
• structuring the support department
• development of the KPI system

Lviv, Lviv, Ukraine

• customer support, processing incoming requests;
• consultations on setting up the product and the logic of its work;
• detection of errors in the product during communication with clients, testing of the product and Personal Account;
• reading logs to understand what happened and to find errors;
• bug reporting to Trello and Gitlab;
• finding a possible solution on my own and with the help of developers;

Kyiv, Kyiv City, Ukraine

• working with incoming calls for registration of applications for the departure of the master / provision of services / registration of guarantees.
• telephone consultations on setting up Smart TV, fixing problems with household appliances, electronics, etc.
• remote connection to clients to clean a PC from malware/adware, optimize device performance.
• advice/assistance on the use of electronics.
• almost all of the above was also carried out in online chats.
• calling customers in the list in order to register their device and the service that was purchased for it (enter the data in the table).