The Implementation Consultant collaborates with the client in collecting requirements, conceptualizing and configuring EcoSys software solutions.• Determines client’s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats.• Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications.• Implements EcoSys software solutions using both off-the-shelf and client-specific configuration that incorporates industry best practices within project controls.• Improves solutions by studying client current practices; designing modifications, use cases, BRD’s and suggesting best practices.• Maintains system protocols by writing and updating procedures.• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.• Maintains user confidence and protects operations by keeping the information confidential.• Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives, and providing recommendations. • Contributes to the preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.• Works with the training team to develop application-specific training curriculums and materials and conducts training classes for the client.• Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Non-profit Ministry with the goal of educating believers in scripture's original language by providing weekly studies on Torah and free Hebrew classes on YouTube.

Design weekly website promotional images and upload them to cloud based shared drive Bit Torrent and DropBox. Images usually have multiple layers and complex animation structures that require proficient use of marketing software programs such as Photoshop and similar. Update non-profit business webpage with weekly content using HTML5, Javascript, web forms and Photoshop CS.Create marketing material for upcoming events such as flyers, invitations, brochures and other digital and physical documentation for church events. Attached is a sample flyer designed for "Grief Share" event held every Monday at the church building.Administrating and design of LinkedIn Company Page and Profile for Owasso First Assembly church. Assisting with the church's mobile application. All projects are Pro-Bono.

Developed Company's Webpage, managed e-commerce sales, cold calling and Sales presentations, idea development and implementations, systems integration, programming, advertising, equipment repair, installations, and professional packaging.• Created an e-Bay store that grew year over year and eventually generated between $2-$10K a month. Sales were generated world wide including but not limited to Brazil, Mexico, Canada, Greece, Italy, France, United Kingdom, China, India, and many others. Still have 100% positive feedback after almost 15 years on eBay reaching eBay Power Seller status for several years.• Serviced equipment for several companies such as AccuLabel, National Service Center, Label Solutions, among others.• Service related revenue was billed at $125.00 to $250.00 an hour. Overseas travel for service and installation were billed at $1K a day plus travel expenses.• Purchased equipment on eBay for about 10% of what it was resold for after being refurbished.• Refurbished label applicators to near mint condition using original parts. Build label applicator stands from scratch before re-selling to large companies on their production lines.

TPS Group (Transmission Process and Systems). Closely work with EcoSys (Project Management software) PM to ensure Users are getting maximum functionality out of the system being implemented. Working on data integrity by making sure fields are properly vetted and validated before being entered into the database.Create screens and functions that will assist Project Managers with budget control and schedule milestones with Oracle Primavera P6 PPM software (Scheduling software). Generate reports in IBM Cognos and using Excel Macros and commands such as VLOOKUP to display data in an intelligent way allowing the Project Manager to make informed decisions about project direction.Manage asset tracking, inventory, maintenance of company equipment with IPS system in conjunction with PeopleSoft that will affect overall project budgets.Key Stakeholder on EcoSys and P6 re-implementation that will streamline data from PeopleSoft (Accounting), IPS (asset and inventory tracking), IRR (Improvement Requisition Routing system), and elimitate various smaller tools into one integrated solution. Project is a multi-million dollar solution spanning about two years and affecting the entire business process.

Key Stakeholder on several I.T. Projects from inception to completed product. Identified inefficiencies in Service Dept. that tremendously benefited from applied technology to overcome those shortages through I.T. Projects that continuously improved the entire field team’s performance generating value & income to company’s bottom line. Ran the Tech Service Help Desk where remote support was given to customers & Field Techs. Quickly & efficiently resolved customer machine & part issues over the phone or deployed a local Service Tech for issue not resolved remotely. Use MS Great Plains, Avis (A/S400), & ERP software to obtain customer financial data to determine the rate & level of service to be provided for each customer.• Designed & managed company’s online Tech Portal for 6 years using HTLM5 & JavaScript through DotNetNuke as a one stop shop for employees to access company literature, videos, tech manuals, schematics & other material to assist them in servicing company assets increasing efficiency by over 300% & reducing the need to print or carry physical documents saving over $1K a year per employee (lowered carbon footprint).• Designed, programmed, implemented, & supported an upgraded version of PX3 (Service Dept. software) using MobileFrame as the platform. MobileFrame uses Visual Basic & C# .Net type programming language (Object oriented) that allowed the team to design a system from scratch that fit the Pregis' unique way to conduct business.• Created Tech Maps allowing Field Service Techs to dynamically display their territories, customers, asset location on Google Maps using Google Maps API, KML & SQL Server Database data feed. Managers can visualize their employees’ territory with key information such as last time a customer was visited, equipment S/N information, contact information along with other relevant data. Increased accuracy by >30% & top account customer satisfaction by >40% using 80-20 rule (80% of income comes from 20% of customers).

Field Service TechnicianFrom July 2008 - August 2009Managed Mid-West Service Territory overseeing Kansas, Oklahoma, Missouri, Arkansas and Texas. Provided excellent service to over 500 companies on packaging equipment including but not limited to pallet wrappers, palletizers, conveyor lines, industrial label printers, printer applicators, inkjet systems, foam in place packaging systems, and inflatable packaging systems. • Designed and implemented portal website with library of service manuals and procedures. • Company was still using a carbon paper form to complete work order information where customer kept one of the carbon pages after they signed the paper work. Created new paperless system to capture customer signature and service data via tablet laptop with touch screen where customer copy was emailed if requested.Promoted to Equipment Specialist Service TechnicianAugust 2009 to September 2010Continued to provide Technical Support in the state of Oklahoma and contiguous states as necessary. Install, train & maintain equipment in industrial environment.• Designed and implement Help Desk and Field Service Module in Great Plains accounting software to capture all field work directly into our ERP system.• Implemented a program where equipment abuse would be billable. Prior to this program all service was free to the customer regardless of circumstance. Unfortunately many customers were abusing the equipment by sometimes breaking the equipment just to have an excuse to stop working for the remainder of the day. The new program would detect any type of abusive situation and the customer would be billed for parts and labor for the service. This increased company revenue by thousands of dollars a month and quickly decrease the occurrences of abusive treatment of company equipment.

Managed >100 customer accounts in the Midwest region from the states of OK, AR, KS, TX, & MO. Responsibilities included: Scheduling calls, ordering parts, troubleshooting, following up to assure customer satisfaction, keeping current and accurate inventory count for all parts in work van, updating web-based portal, filling Field Sheet Reports and other paperwork after completion of each service call. • Created a spreadsheet to accurately account for personal time that was adopted and implemented company-wide.• Oversaw phone support and screened all calls to determine need for on-site service. Saved up to $100.00 in gas and food plus 8 hours of time when issue was handled over the phone.

Designed and implemented hundreds of innovative cost effective solutions of system integration and automation for industrial and small business applications.• Refurbished Autolabe 110 label applicator from a junked unit acquired online and successfully installed it into a new packing line for Silver Tray Cookies for 25% of the cost of a new unit.• Eliminated down time and workforce as well as increased productivity by 400% for U.S. Anchor by placing refurbished label printer application into production line.• Accomplished Intervac's goal within timely manner with 100% accuracy for 20% of original projected cost of $30K.• Created and designed an entire new solution to meet an exclusive customer need. Wrote innovative user-friendly software and integrated a digital scale, handheld scanner and label thermal printer.

Company was also called Diagraph of Florida and now is knows as Advanced Labeling & Marking.I began my career there as a Field Service Technician and got promoted to Service Technical Manager within three months. The former Manager had a disagreement with the owner and was dismissed and I took the initiative to begin doing the responsibilities of the Manager without the Owner's request. He noticed that I had taken that initiative and was doing a good job and gave me the official title.As the Manager I was responsible for the entire service crew for the state of Florida. Responsibilities included taking all incoming service calls, providing phone support, troubleshooting issues remotely to determine if a Field Technician was needed, as well as scheduling and dispatching all Field Service Technicians. Interviewing new employees and reviewing work being performed by current employees was also part of the Manager's responsibilities while still keeping your own territory and customers satisfied and assuring their equipment ran to their standard.• Reorganized parts inventory by pulling overstock items from vehicles and maintaining a blanket order schedule for parts frequently used instead of ordering parts that were rarely. This saved the company over $100K a year.• Created Excel-based scheduling system for Technicians that eliminated double bookings and missed call issues which increased customer satisfaction and customer referrals.• Saved company >$30K in travelling fees by volunteering to obtain the needed certification at Zebra Technologies in Chicago alone and then training the remaining staff in-house upon return as opposed to having the entire team travelling to Chicago.