Vansh Gupta Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Managed a team of 20 associates with a focus on delivering exceptional customer service, resultingin a 95% satisfaction rate.
• Successfully conducted cash audits resulting in 100% accuracy and ensured compliance withcompany policies, improving business strategy.
• Improved supply chain efficiency by 25% through implementing Oracle for streamlined ordering ofstore supplies.
• Collaborated with managers to maintain accurate cash supply and change orders, resulting instreamlined operations.
• Actively participated in daily deposit counting and verification, ensuring timely and accurate financialrecord keeping for the business.
• Utilized Salesforce to streamline communication processes, resulting in a 40% decrease in customercomplaints and improved overall efficiency.

Michigan, United States

• Generated 50% more sales opportunities by utilizing Python-based web scraping techniques to targetrelevant sources and generate leads for the company.
• Streamlined data scraping and analysis, cutting task time by 50% and boosting efficiency for marketresearch team.
• Conducted extensive market research and analyzed large data sets (Google Sheets) to identify keytrends and insights, enabling the company to make informed decisions and gain a competitive edge.

Delhi, India

• Resolved customer inquiries with 95% satisfaction rate, strengthening customer retention andincreasing positive reviews.
• Managed customer inquiries, feedback, and complaints professionally, providing effective solutions.
• Utilized effective communication and problem-solving skills to support delivery associates andprocess customer refunds and cashback requests, resulting in increased efficiency and customersatisfaction.

New Delhi Area, India

• Shadowed executives to learn effective leadership and risk management skills, leading to 40%reduction in project delays.
• Assisted in project management and quality control, ensuring all project milestones were met andmaintaining a 100% quality rating

Postgraduate Certificate, Analytics For Business Decision Making, 3.44 Out Of 4

Activities and Societies: VP Events - George Brown College Analytics ClubRelated coursework: Database and SQL, Quantitative Methods.

Ontario Graduate Certificate, Project Management, 84.75 Out Of 100 (Awarded Dean’S Honor’S List)

Related coursework: Agile Project Management, Project Risk Management, Project Resource Management, Realtime Project Simulation, Project.

B.Tech, Civil Engineering