Responded to payroll /Lifecycle/benefits/financial benefits queries from US employees.• Corrected attendance with the help of time keepers& Employee's Manager and resolved the case before the end of the pay period(Weekly/Bi-weekly/Monthly.• Monitored & resolved tickets & cases in a timely manner by coordinating with partner teams on regular basis.• To create a support system which can enable each of the HR Assistants to be self-sufficient.• As an individual contributor in this role, I was frugal in various activities & processes which focused on eliminating waste, improving productivity, and achieving sustained continual improvement to meet organization goals.• Completed various types of training to improve the employee experience.(Business conduct and ethics training).

Responded to COVID Related queries from US employees. Guided them to open the leave of absence and reviewing their medical documentation for COVID leave. Approve the Leave and release their payment. Case management for leave of absence and disability life events. Managed change initiatives during organizational transitions (source data to automate process and satisfy one of the major leadership principles-‘Invent & Simplify”.)