Van Simmons Email & Phone Number

South San Francisco

Operations Lead for Global Mac Infrastructure (15,000 managed Mac Clients)Technical owner and primary point contact for Casper and Crashplan SolutionDevelop and maintaine virtual machine testing environment for application owner testingManage and coordinate Software Quality Assurance resources for Mac OS and application testingThird Level support for Mac issues that effect large number of clientsDocument solutions and Standard Operating Procedures for Support teams

Responsible for hardware and software support on all Apple products (iPad, iPhone and Mac computers) and HP PC's laptops and desktops. Deployment of all new equipment on site and inventory management using Jamf Casper SuiteOSX Server imaging utilities (Netboot, and Deploy Studio) file shares and application servers.Maintain wireless connectivity and security.

Managed Acronis backups for research lab systems.Customized Windows XP builds to meet research needs.Configure user accounts on GLP, GMP and GXP validated systems.Responsible for WSUS patch management and deployment for research lab systems.Viewed by both management and customers as a valuable resource by demonstrating technical resolutions to issues.

Responsible for troubleshooting both hardware and software problems and resolving the issue within a time frame set by management.Experience in customizing images using GhostCast Systematic.Installed hardware to include local printers, scanners, palm pilots, and Blackberries using network shared drives and assigned applications.Consistently exceeded the required ticket closure average set by management each month.Deployment Technician 1Knowledgeable and familiar with configuring, installing desktop and laptop computers in a campus business environment.Enabled end user's ability to utilize the following: network printers, and departmental share drives.Facilitated transfer protocol for over 4,000 internal employees.Reclaim Technician 1Responsible for processing, and evaluating computer equipment that is returned to local inventory for reuse.Managed disposal area and scheduled removal of expired assets.Creating work order tasks using HP Service Desk 4.5 and assigning them to the appropriate group or person.

Data entry, information retrieval using an AS400 Operating system, and On-Line UPS shipping using a Windows environment.Received and manage special customer requests on inventory.Assisted inventory control in locating missing product.Tasked and entrusted to properly handle and dispose of hazardous materials in accordance with OSHA regulations.Knowledge of shipping and handling procedures, picking, packing, and processing invoice orders correctly and timely to meet or exceed customer expectations.

Diploma, Computer Technical Support

Education record